Nayana H M

6 years of experience in IT industry, which includes manual testing, and CRM testing (Salesforce). Working on AI tool, like Side cake, ChatGPT.

Experience in Agile methodology which includes Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective.

Defect

Management and Tracking (HP ALM 12.20, JIRA, ADO) – Test Review, Defects Review, Co-ordination with the on-site and offshore teams during execution if applicable, participation in Defect Meetings, Planning for retesting and Closure of defects. Expertise in the planning, constructing and execution of test scripts. Apply business and functional knowledge including testing standards, guidelines, and testing methodology.

Ensure all testing results are easily accessible and understandable. Track defects to closure and keep defect repository up to date.

Experience in coordinating with product Owners to create and prioritize stories in the backlog participate daily grooming, planning and retrospective meeting. Knowledge in designing & developing Test strategy, Test Plan, Test case, Test reporting, RTM (Requirement Traceability Matrix). Having experience in Salesforce application testing (Custom cloud).

Having experience on connected apps such as Workbench, Data loader, import wizard. Knowledge on Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and experience of working in agile methodology.

Team Lead - Consultant - Deloitte

(2025-08)

NPD is an Oilfield service company. The company services the upstream oil and gas industry throughout the lifecycle of the reservoir. It helps in procuring the products upon approvals from the respective department.

• Having overall knowledge on NPD application.
• Involved in requirement gathering sessions to discuss and finalize stories for sprint.
• Worked on Testing the application end to end.
• Preparing test case preparation.
• Having knowledge on building reports on dashboards (ADO).
• Co ordinating between the business and tech team to make sure on the delivery, reports.

Consultant - Deloitte

(2024-03 - 2025-05)

HCT is an Oilfield service company. The company services the upstream oil and gas industry throughout the lifecycle of the reservoir. It identifies hydrocarbons, manages geological data, offer drilling and formation evaluation, well construction and completion, and optimizing production.

• Having overall knowledge on HCT application.
• Involved in requirement gathering sessions to discuss and finalize stories for sprint.
• Worked on Testing the application end to end.
• Preparing test case preparation.
• Having knowledge on building reports on dashboards(ADO).

Senior Consultant - Capgemini

(2022-02 - 2024-03)

Gainsight is an application where we can track customer data like products, purchased, Health score, closely to achieve customer success responsibilities. Understanding of SDLC (Agile in particular). Call to Action on customer and relationship 360-page, Dashboard, Engagement Tracking forma in customer 360 and Relationship 360-page, Success plans in customer 360 and Relationship 360 page, Opportunities tracking in customer 360 and Relationship 360 page, Contacts tracking in customer 360 and Relationship page, Capacity Forecast on VMware Cloud on AWS relationship, Timeline Activities on customer 360 and Relationship 360 page.

• Having overall knowledge on Gainsight application.
• Involved in requirement gathering sessions to discuss and finalize stories for sprint.
• Worked on C360 and R 360 configurations.
• Worked on automated CTA trigger scenarios.
• Having knowledge on building reports on dashboards.

Senior Software Tester - Tata Consultancy Services

(2021-09 - 2021-12)

One stop solution for the customers to place the orders of Apparels and other household items. Placing order through multiple means so that customers will have seamless experience in using the e commerce app.

• Working closely with Business Analyst and development teams.
• Participated in QA planning and test kick off meetings.
• Analyze and prepare the test conditions, test scenarios and test cases from the business requirement provided by product experts.
• Participate in the calls with client.
• Debugging test results, defect reporting using Jira.
• Sending Daily Status Reports to the Stake holders.
• Run sanity, Functional, Retesting and Regression suites as well for Main and Patch releases.
• Experience in Agile methodology which includes Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective

QA - Credit Access Grameen LTD

(2020-05 - 2021-08)

Credit Access Grameen Finance provide one-stop solution for personal loan, credit card, EMI card, insurance, investments, bill payments & more. Through the Finserv app, users can instantly apply for the loan, investment & insurance product/services. The new and improved payments interface facilitates easy bill payments, online mobile recharge and seamless transfer of funds.

A Salesforce service Console app which helps the Internal Employees, field employees, Vendors and Customers to serve better on their queries.

• Working closely with Business Analyst and development teams.
• Participated in QA planning and test kick off meetings.
• Analyze and prepare the test conditions, test scenarios and test cases from the business requirement provided by product experts.
• Participate in the calls with client.
• Debugging test results, defect reporting using HP-ALM.
• Sending Daily Status Reports to the Stake holders.
• User creation, profiles and permission set assignment, reports and dashboards.
• Sharing rules analysis.
• Run sanity, Functional, Retesting and Regression suites as well for Main and Patch releases.
• Experience in Agile methodology which includes Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective.

MBA - KS School of Engineering and Management