Nayana Saraf

System Engineer with over 3 years of experience in Linux System Administration. Working on JIRA, CMDB, Servicenow, Ansible, Troubleshooting, Configuration Management, Application support, Production support, Microsoft Azure Cloud, Azure DevOps.

System Engineer at ADP India Pvt Ltd (2022-02 – 2025-01)

• Responded to daily service requests within SLA timelines.
• Managed server-decommission processes and performed validation checks.
• Handled system alerts (e.g., reboots, accessibility issues, high CPU utilization).
• Troubleshot system access issues and servers in stuck states.
• Worked on production server issues and implemented various change orders.
• Participated in CIRT bridges to resolve critical incidents.
• Collected logs, conducted server health checks, and resolved technical problems.
• Provided Linux and Windows server support for multiple application groups.
• Routed application-related tickets to appropriate teams.
• Demonstrated independent problem-solving and strong teamwork.

Bachelor of Engineering in Electronics & Telecommunication – Amravati University

Higher Secondary Certificate (HSC) – Maharashtra State Board

Secondary School Certificate (SSC) – Maharashtra State Board