Nayeemuddin Mohammed

Worked with Technumen Systems as Delivery Head managing the global delivery team (spread across US, South America,

India), ensuring customer satisfaction, developing strategies for global delivery, and overseeing the delivery process. Have proven record of success in unearthing continuous, customer-focused value through strategic planning, deliberate execution,

and rightful planning, execution of close to a budget of $50 MIL USD.

An enthused professional offering nearly 22+ years’ experience, directed delivery and operations for niche insurance customers across vivid geographies such as US, Canada, UK, Hong Kong, Philippines for Financial Services [P&C Insurance,

Life & Health, Retail Banking] and HCM (PeopleSoft) domains. Process Excellence, Program/Delivery Management, Account

Management, Program Management, People/Talent, Optimizing value, Transforming Business Unit culture, Providing excellent customer service, satisfaction, delivery, operations, profit growth and Mining new prospects across customer organization.

Heretofore worked with ValueMomentum as Client Services Director managing 450+ associate team for US insurance customers.

In Capgemini Financial

Services as Portfolio Manager managing a portfolio of close to 500 people. Owned and was accountable for End-2-End delivery and operations with multiple US East, West Coast and Midwest Insurance carriers with Guidewire, Duck Creek products and homegrown products. Has extensive experience in Process Standardization, setting up COEs, delivery centers. Lead complex transformation programs with utmost delivery quality. An M.C.A Post graduate

(Osmania University, HYD, IN) and SAFe Agile, CSM, Prince 2, ITIL certified.

Heading the Delivery organization and playing a vital role in creating long-term vision for Technumen to become healthy service provider, managing the global delivery team, maintaining good customer relationships.

• Acting as the bridge between the client and functional, technical, and support delivery teams for key customers in the insurance delivery domain..
• Own and manage portfolio of US customers from delivery and operations perspective.
• Responsible for P&L of a portfolios for varying portfolios.
• Accountable for Del & Operational Excellence, Customer & Employee Satisfaction within the portfolio of all allocated accounts.
• Empower delivery managers, program and project managers and ensure Account/Portfolio/Project risks and issues are addressed effectively in timely manner.
• Own the growth of the portfolio and be responsible for hiring and off-boarding decisions.
• Be catalyst for portfolio growth by actively working with sales and horizontals/Verticals owners, participating, and engaging in RFP response, Due Diligence and Proposal making.
• Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee & customer satisfaction.
• Mentor & manage execution teams that both interface with clients/ customers and internal stakeholders to deliver desired goals.
• Be a change agent for large programs in the new age digital areas (AI/ML, InsureTech, FinTech, etc) along with managing support and maintenance programs across enterprise systems (Req/Dev/QE, applications, and infrastructure services.
• Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, DMAIC, Agile, SCRUM, Lean, Account Management, BD, Quality Assurance, Business Analysis, Cloud Operation.
• Validate KPIs for Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers’ induction, productivity improvement through processes and automation.

MCA (Master of Computer Applications)