Nayudu Shiva Krishna

To work in a Challenging Environment demanding all my skills and efforts to contribute to the development of organisation and myself with good performance.

Sr Associate | Quality Analyst - S&P (procurement) at GENPACT (2023-11 – 2026-07)

We are responsible for sourcing, negotiating, and purchasing Varios softwares and services needed by the organization.

• Identify and evaluate potential suppliers
• Optimize procurement processes for cost efficiency
• Collaborate with internal departments to understand their needs
• Present comprehensive weekly and monthly performance reports, including key performance indicators (KPIs) and service level agreements (SLAs)
• Share and analyze quality assurance scores on a weekly basis to monitor service quality
• Conduct client engagement meetings to review process updates and performance metrics
• Provide Floor Support and cascading various updates to the agents
• Identify operational bottlenecks and process deviations through data analysis and root cause analysis (RCA)
• Giving Insights to develop the Process
• Error feedbacks and One-on-one Sessions
• Generating WBR (Weekly Base Report) & MBR (Monthly Base Report)

CAD Engineer at IIC TECHNOLOGIES (2023-03 – 2023-08)

• Designing and Checking wiring diagrams of an automobiles with base files
• Delivering product with zero errors

B.tech in ECE – DRK Institute of science and technology (2018 – 2022)

Intermediate – Sri Gayatri Junior College (2016 – 2018)

SSC – ZPHS R.P colony (2016 – 2016)