Field Service Engineer
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As a Technical Support Specialist, I provide assistance to customers experiencing technical issues with products or services. This involves troubleshooting over the phone, via email or through online chat platforms.
Technology Support Specialist, Infosys BPM Sep 2022- Till Date
➢ Taking ownership of customer issues reported and seeing problems through to resolution.
➢ Installation, configuration and troubleshooting of operating systems such as Windows 11, Windows 10, and applications such as Internet Explorer, MS Office applications and Business applications.
➢ Diagnose and troubleshoot technical issues including desktop, Laptop, Server, and network configuration.
➢ Supports development, maintenance and management of advanced reporting, dashboards and other solutions using organization tools.
➢ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
➢ Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
➢ Make hardware recommendations for customers whose machines cannot support the software.
➢ Assume remote control over customers’ computers when necessary to resolve problems.
➢ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
➢ Diagnose and troubleshoot technical issues, including account setup and network configuration.
MBA (master's in business administration) education typically covers a broad range of topics, such as management, operations and strategy. MBA programs often include case studies, group projects and internships to provide practical experience. The curriculum emphasizes critical thinking, problem-solving, communication and decision -making skills.
