Nazmin Shaikh

Aspiring Digital Marketing professional with a strong interest in SEO, social media management, and online branding. 2+ years Experienced in backend operations and HR coordination, with proven communication and multitasking abilities. Seeking an opportunity to grow in the digital marketing industry and gain hands-on experience.

Back Office Customer Expert - Teleperformance

(2025-09)

• Handling customer refund processing and status updates
• Verifying customer KYC documents and maintaining accuracy
• Reviewing customer information and supporting compliance procedures
• Managing backend operations and documentation efficiently
• Coordinating with internal teams to ensure smooth process flow
• Developed attention to detail, communication, and problem-solving skills

HR Recruitment - i Process Services India Pvt Ltd

(2025-07 - 2025-09)

Employee transition occurred from Integra Unisource Pvt Ltd to i Process Services India Pvt Ltd while continuing the same role and responsibilities at ICICI Bank.

HR Recruitment - Integra Unisource pvt ltd on the behalf of ICICI BANK

(2024-05 - 2025-06)

• Assisted in end-to-end recruitment activities
• Screened resumes and shortlisted candidates
• Scheduled interviews and coordinated with candidates
• Maintained employee and recruitment records
• Maintained HR documentation and communication
• Developed communication and interpersonal skills

Bachelor of Arts - T.Y.B.A - Ismail Yusuf College Arts, Science and Commerce (2025-03)

Bachelor of Arts - H.S.C - Ismail Yusuf College Arts, Science and Commerce (2022-07)

Secondary School Certificate - ALFALAH PRIMARY AND HIGH SCHOOL (2020-03)

Digital Marketing - RAYANSH ACADEMY COMPUTER EDUCATION (2025)