Neelam Chatterjee

Seeking a career opportunity where I can utilize my skills and nurture my abilities to enhance overall organizational growth.

Cluster Head (North Bengal & Sikkim) - Extramarks Education India Pvt. Ltd. - North Bengal & Sikkim

(2026-01)

• Effectively managed a team of 8 professionals to achieve business goals.
• Monitored daily activities and assisted team members in meeting targets.
• Developed strategies for regional expansion and new client acquisition.
• Organized events and seminars to promote products and strengthen client relations.

Area Business Manager (North Bengal, Sikkim) - School Cinema (LXL Ideas Pvt. Ltd.) - North Bengal, Sikkim

(2023-10 - 2025-12)

• Responsible for overall business in the region.
• Recruitment and development of Franchise Partners.
• Monitoring Franchise Partners' business performance.
• Maintaining relationships with clients through visits.

Institutional Business Head (North Bengal & Sikkim) - Extramarks Education India Pvt. Ltd. - North Bengal & Sikkim

(2022-02 - 2023-10)

• Effectively managed a team of 8 professionals to achieve business goals.
• Monitored daily activities and assisted team members in meeting targets.
• Developed strategies for regional expansion and new client acquisition.
• Organized events and seminars to promote products and strengthen client relations.

Regional Manager (North Bengal, Sikkim & Nepal) - Ebix Smartclass Educational Pvt. Ltd. - North Bengal, Sikkim & Nepal

(2018-09 - 2022-02)

• Acquired new clients by selling innovative educational products.
• Developed business strategies to expand market presence.
• Trained and monitored Territory Managers on performance metrics.
• Maintained client school relationships and organized promotional events.

Senior Managing Partner - Kotak Life Insurance

(2017-12 - 2018-09)

• Recruited and developed Agency Partners, including CAs and HNI partners.
• Trained team members on recruitment and sales processes.
• Ensured team performance and achievement of business objectives.

Manager - Exide Life Insurance

(2016-11 - 2017-11)

• Recruited Financial Consultants and trained advisors for sales effectiveness.
• Ensured achievement of team sales targets and professional growth.

Prahari Manager (Defence Channel) - DHFL Pramerica Life Insurance Company Ltd.

(2016-02 - 2016-11)

• Recruited Ex-Army personnel as officers and provided both in-house and field training.
• Liaised with the Indian Army to conduct presentations and generate business.
• Organized welfare activities in collaboration with the Army Women Welfare Association.

Deputy Agency Manager - IDBI Federal Insurance Company Ltd.

(2015-05 - 2016-01)

• Recruited and developed Agent Advisors to build a strong sales team.
• Trained team members and ensured achievement of sales targets.
• Maintained up-to-date knowledge of all insurance products.

Agency Development Manager - Max Life Insurance Company Ltd.

(2013-11 - 2015-04)

• Recruited and developed Agent Advisors for sales growth.
• Trained team members on insurance products and client management.
• Focused on increasing company revenue through team performance.

Personality Development & Spoken English Trainer - Jetking Institute

(2012-04 - 2013-10)

• Trained students in personality development, soft skills, and professional etiquette.
• Conducted mock interviews to prepare students for placement opportunities.

Assistant Manager (Customer Service) - Reliance Telecom Ltd. - Siliguri

(2010-10 - 2012-02)

• Monitored customer care operations and conducted soft skills training for executives.
• Streamlined service provider operations and ensured consistent service quality.
• Handled HNI accounts, nodal complaints, and consumer affairs issues.

Assistant Manager MIS (Business Head's Office) - Reliance Telecom Ltd. - Siliguri

(2006-10 - 2010-06)

• Led a 6-member team for data analysis and business reporting.
• Monitored activation, sales, and network utilization trends.
• Prepared TRAI customer complaints and tariff reports for compliance.

Senior Executive MIS (Business Head's Office) - Reliance Telecom Ltd. - Siliguri

(2005-10 - 2006-10)

• Prepared daily sales and distribution reports for management.
• Tracked distributor stock and customer activation data.
• Handled walk-in customer care operations and coordinated new town launches.

Senior Executive (Business Head's Office) - Reliance Telecom Ltd.

(2002-04 - 2005-09)

• Provided executive support to the Circle Head across departments.
• Prepared analytical reports and presentations for management.
• Assisted HR with induction and employee record maintenance.

Executive (Customer Care) - Reliance Telecom Ltd.

(2000-02 - 2002-08)

• Handled front office operations and inbound customer calls.
• Managed complaint resolution and customer satisfaction tracking.

B.A.

Diploma - Tourism Management

Diploma - Library Science & Management