Cluster Head (North Bengal & Sikkim) - Extramarks Education India Pvt. Ltd. - North Bengal & Sikkim
(2026-01)
- Effectively managed a team of 8 professionals to achieve business goals.
- Monitored daily activities and assisted team members in meeting targets.
- Developed strategies for regional expansion and new client acquisition.
- Organized events and seminars to promote products and strengthen client relations.
Area Business Manager (North Bengal, Sikkim) - School Cinema (LXL Ideas Pvt. Ltd.) - North Bengal, Sikkim
(2023-10 - 2025-12)
- Responsible for overall business in the region.
- Recruitment and development of Franchise Partners.
- Monitoring Franchise Partners' business performance.
- Maintaining relationships with clients through visits.
Institutional Business Head (North Bengal & Sikkim) - Extramarks Education India Pvt. Ltd. - North Bengal & Sikkim
(2022-02 - 2023-10)
- Effectively managed a team of 8 professionals to achieve business goals.
- Monitored daily activities and assisted team members in meeting targets.
- Developed strategies for regional expansion and new client acquisition.
- Organized events and seminars to promote products and strengthen client relations.
Regional Manager (North Bengal, Sikkim & Nepal) - Ebix Smartclass Educational Pvt. Ltd. - North Bengal, Sikkim & Nepal
(2018-09 - 2022-02)
- Acquired new clients by selling innovative educational products.
- Developed business strategies to expand market presence.
- Trained and monitored Territory Managers on performance metrics.
- Maintained client school relationships and organized promotional events.
Senior Managing Partner - Kotak Life Insurance
(2017-12 - 2018-09)
- Recruited and developed Agency Partners, including CAs and HNI partners.
- Trained team members on recruitment and sales processes.
- Ensured team performance and achievement of business objectives.
Manager - Exide Life Insurance
(2016-11 - 2017-11)
- Recruited Financial Consultants and trained advisors for sales effectiveness.
- Ensured achievement of team sales targets and professional growth.
Prahari Manager (Defence Channel) - DHFL Pramerica Life Insurance Company Ltd.
(2016-02 - 2016-11)
- Recruited Ex-Army personnel as officers and provided both in-house and field training.
- Liaised with the Indian Army to conduct presentations and generate business.
- Organized welfare activities in collaboration with the Army Women Welfare Association.
Deputy Agency Manager - IDBI Federal Insurance Company Ltd.
(2015-05 - 2016-01)
- Recruited and developed Agent Advisors to build a strong sales team.
- Trained team members and ensured achievement of sales targets.
- Maintained up-to-date knowledge of all insurance products.
Agency Development Manager - Max Life Insurance Company Ltd.
(2013-11 - 2015-04)
- Recruited and developed Agent Advisors for sales growth.
- Trained team members on insurance products and client management.
- Focused on increasing company revenue through team performance.
Personality Development & Spoken English Trainer - Jetking Institute
(2012-04 - 2013-10)
- Trained students in personality development, soft skills, and professional etiquette.
- Conducted mock interviews to prepare students for placement opportunities.
Assistant Manager (Customer Service) - Reliance Telecom Ltd. - Siliguri
(2010-10 - 2012-02)
- Monitored customer care operations and conducted soft skills training for executives.
- Streamlined service provider operations and ensured consistent service quality.
- Handled HNI accounts, nodal complaints, and consumer affairs issues.
Assistant Manager MIS (Business Head's Office) - Reliance Telecom Ltd. - Siliguri
(2006-10 - 2010-06)
- Led a 6-member team for data analysis and business reporting.
- Monitored activation, sales, and network utilization trends.
- Prepared TRAI customer complaints and tariff reports for compliance.
Senior Executive MIS (Business Head's Office) - Reliance Telecom Ltd. - Siliguri
(2005-10 - 2006-10)
- Prepared daily sales and distribution reports for management.
- Tracked distributor stock and customer activation data.
- Handled walk-in customer care operations and coordinated new town launches.
Senior Executive (Business Head's Office) - Reliance Telecom Ltd.
(2002-04 - 2005-09)
- Provided executive support to the Circle Head across departments.
- Prepared analytical reports and presentations for management.
- Assisted HR with induction and employee record maintenance.
Executive (Customer Care) - Reliance Telecom Ltd.
(2000-02 - 2002-08)
- Handled front office operations and inbound customer calls.
- Managed complaint resolution and customer satisfaction tracking.
