Neelam Rawat

Results-oriented retail and telecom professional with 6+ years of experience in customer service, sales, business development, and store operations. Proven ability to drive sales performance, enhance customer satisfaction, and manage day-to-day store operations efficiently.

Customer Relationship Officer - Vodafone Idea Pvt. Ltd.

(2019-06 - 2023-10)

• Managed walk-in customer support and service requests.
• Promoted telecom products and value-added services.
• Handled documentation, verification, and billing transactions.
• Improved customer satisfaction through prompt issue resolution.

Store Manager - Airtel India

(2023-10 - 2024-09)

• Oversaw daily store operations and team coordination.
• Achieved sales and customer service targets.
• Ensured compliance with operational standards and policies.
• Strengthened customer relationships and business performance.

Bachelor of Commerce - Mumbai University (2017)

Higher Secondary Education - Maharashtra Board (2014)