Neelesh Trivedi

To work as a chat agent and offer the best online service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other issues.

Customer Experience Representative - Noon E-commerce India PVT LTD

(2022-11 - 2025-07)

• Respond to customer inquiries, complaints, and feedback through various channels such as email, chat, and phone.
• Provide timely and accurate information to customers regarding product details, order status, shipping information, and return policies.
• Coordinate with the warehouse and logistics teams to ensure timely and accurate order shipments.
• Utilize Excel and MIS tools to maintain and update customer records, order details, and relevant information.
• Generate reports and analyse data to identify trends, customer preferences, and areas for improvement.
• Maintain accurate and detailed records of customer interactions and issue resolutions.

Sales and Service - Bharti Airtel LTD

(2019-01 - 2020-07)

• Achieve or exceed monthly, quarterly, and annual sales targets.
• Present and promote products/services to existing and prospective customers effectively.
• Prepare and deliver customized sales proposals and quotations.
• Maintain an updated pipeline and accurate sales records using CRM tools.
• Negotiate contracts, terms, and pricing with clients to close profitable deals.
• Conduct product demonstrations and explain features, advantages, and benefits.

Data Entry - Bharti Airtel LTD

(2017-07 - 2019-01)

• Input, update, and maintain accurate and up-to-date data in databases, spreadsheets, and other data management systems.
• Utilize advanced Excel functions (e.g., VLOOKUP, INDEX-MATCH, PivotTables) to organize and analyze large sets of data.
• Create and maintain complex spreadsheets for various purposes, including data tracking, analysis, and reporting.
• Work with Management Information Systems to extract, analyze, and report on relevant data.
• Collaborate with other departments to understand data requirements and provide support in generating reports and insights.

BSC - CSJM University Kanpur (2015)

12th - UP Board (2009)

10th - UP Board (2006)