Neelima Thakur

Data Analyst Intern

Talent

RaipurMember since July 12, 2026

PythonSQLExcelTableauPower BIJiraActive DirectoryStatisticsAnalyticsAgile MethodologyScrumKPIData cleaningVLOOKUPPivot Table

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PythonSQLExcelTableauPower BI

About

Data Analyst intern with 2 years of professional experience spanning technical support operations and data analytics. Proficient in Power BI (DAX), SQL, Python, and Excel — with hands-on experience designing end-to-end dashboards, building KPI frameworks, and automating reporting pipelines that reduce manual effort. Knowledge in full Agile/Scrum delivery cycles, stakeholder requirement gathering, and cross-functional collaboration.

Experience

Data Analyst Intern - AtharvaAI

(2025-06 - 2025-09)

Designed and deployed a Risk Register Dashboard in Power BI, enabling real-time tracking of project risks across probability, impact, severity, and mitigation dimensions for faster decision-making.
Engineered 10+ DAX measures and configured dynamic slicers to ensure accurate, self-service reporting for stakeholders with varying technical backgrounds.
Built bar and pie chart visualizations that reduced risk review meeting preparation time by surfacing critical risks at a glance.
Performed end-to-end data cleaning and transformation, improving dashboard data accuracy and eliminating manual reconciliation steps.

Support Engineer - Avaya

(2022-06 - 2024-05)

Resolved 90%+ of support tickets within SLA timelines by identifying recurring patterns across incident data, reducing average resolution time through improved response workflows.
Automated repetitive account-management tasks using scripted solutions in Active Directory, cutting repeat ticket volumes by 20% and freeing analyst capacity for higher-priority issues.
Administered ServiceNow workflows for incident, change, and request management; maintained structured documentation to support trend reporting and RCA across L1–L3 teams.
Developed Excel dashboards with pivot tables, conditional formatting, and charts to track daily SLA adherence and surface performance anomalies for escalation.
Conducted daily server health checks and logged performance deviations, contributing to proactive RCA that reduced recurring L1-level agent incidents.
Collaborated with cross-functional teams on multi-product issues, delivering structured impact assessments that accelerated resolution and informed helpdesk process improvements.