Neelkant Rao

Accomplished Hospitality Operations and Culinary Administration Professional with over 12 years of experience driving excellence across corporate hospitality, institutional food services, and large-scale transit catering logistics. Expert in modernizing food service operations, optimizing facility administration, and managing high-value vendor partnerships. Proven track record in orchestrating VIP/international guest relations, implementing strict Food Safety Management Systems (FSMS), and leveraging digital tools to elevate the dining and workplace experience.

Facilities & Food Service Manager at Winjit Technologies Pvt. Ltd. (2025-11 – Present)

• Led premium hospitality for international guests & corporate executives, including bespoke menu planning and executive dining
• Deployed KOT system, QR feedback, and mobile ordering to streamline service and capture sentiment analytics
• Managed end-to-end cafeteria operations and food service contractors, ensuring quality and hygiene standards
• Audited canteen subscriptions and attendance logs for accurate vendor billing and payroll alignment
• Enforced FSMS protocols through routine sanitary audits and SOP implementation

Catering Operations Manager at IRIEEN (Indian Railway Institute of Electrical Engineering) (2018-08 – 2025-11)

• Supervised daily food production and banquet services, maintaining discipline across FOH and BOH teams
• Developed monthly balanced menus with tight food cost control and minimal waste
• Managed full procurement cycles, stock registers, consumption sheets, and inventory logs
• Chaired monthly mess committee meetings to gather feedback and drive immediate service improvements

Operations Manager at Madhuram Cafe (Authorized IRCTC E-Catering Partner) (2014 – 2025)

• Established IRCTC partnership, managing high-volume meal logistics for premium rail services including Vande Bharat and Election Special trains
• Collaborated with IRCTC tech teams to optimize digital vendor interfaces for rapid, time-sensitive order processing
• Engineered SOPs for mass food production, hygienic packaging, and swift delivery under strict railway schedules

Facility Operations In-Charge at HRD Centre (2013 – 2014)

• Estate & Banquet Management: Directed operations across a 5-acre corporate training estate, managing comprehensive housekeeping, banquet services, and corporate event hospitality.
• Procurement & Event Logistics: Managed facility-wide procurement budgets and coordinated food and beverage logistics for large-scale corporate conferences.

HR-Admin Executive at Anama Energies Pvt. Ltd. (2011 – 2012)

• Managed end-to-end payroll, statutory compliance (PF/ESIC), and contractor allocation for corporate and technical staff
• Oversaw daily administrative infrastructure to ensure smooth facility support services

Tasting Room Assistant at Sula Vineyards (2008 – 2009)

• Conducted premium wine tasting and estate tours for domestic and international tourists, enhancing brand loyalty
• Assisted in F&B logistics and hospitality for high-profile corporate retreats and music festivals

Bachelor of Hotel Management & Catering Technology (BHMCT) in Hotel Management & Catering Technology – MGV's HMCT (2005 – 2008)

MBA in Human Resource Management – AIMS Institute of Management Studies (2009 – 2011)