Neenu Dileep

Looking for a challenging career with a reputable organization where I can utilize the best of my skills and experience, allowing career growth and contribution to the growth of the organization. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Team Leader - Earth and Sky PropTech - Bangalore

(2023-07 - 2026-05)

• Worked as a Team Leader – Sales & Home Loan.
• Handled team management, client acquisition, and home loan processing.
• Set daily, weekly, and monthly sales and loan performance targets.
• Tracked non-performing loans and implemented corrective actions.
• Reviewed ageing reports and delinquency trends regularly.
• Conducted pre-shift and post-shift team meetings.
• Controlled KPIs and quality parameters.

Senior Operator - Slice - Bangalore

(2022-04 - 2023-06)

• Joined as an Operator and promoted to Senior Operator based on performance.
• Managed customer follow-ups based on digital delinquency.
• Led and supervised debt collection operations for high-risk loans.
• Handled onboarding and training support for OJT operators.

Operator / Senior Operator / SME - Home Credit India Finance Pvt. Ltd - Bangalore

(2017-07 - 2022-04)

• Worked in collections, customer experience, and team management.
• Completed 1 year as Operator in collection department.
• Worked 3 years as Senior Operator in collection department.
• Worked 1 year as Subject Matter Expert (SME).
• Developed strong people management and customer handling skills.

Diploma - Computer Science - SMS College of Engineering, Ettumanoor (2017)

Higher Secondary - G.H.S.S. K.S Mangalam (2013)

SSLC - G.H.S.S. K.S Mangalam (2011)