Neeraj Bohra

Talent Sourcer with strong experience in the U.S. healthcare industry, specializing in sourcing and engaging Physicians, NPs, CNAs, and other clinical professionals. Skilled in managing end-to-end recruitment in collaboration with senior recruiters, from candidate sourcing and screening to interview coordination and hiring support. Additionally handles in-house recruitment for Sales, Service, Implementation, and IT roles, ensuring timely staffing and smooth hiring operations.

Brings prior experience in customer support across multiple companies, contributing strong communication, problem-solving, and relationship-building abilities to deliver an efficient and positive recruitment experience for both candidates and stakeholders.

Talent Sourcer - Wound Care Private Limited - New Delhi

(2024-06)

• Sourced and recruited qualified healthcare professionals, including Physicians, Nurse Practitioners (NPs), Family Nurse Practitioners (FNP-BC), and Advanced Practice Registered Nurses (APRNs)
• Sourcing allied healthcare professionals such as Physician Assistants (PAs), Medical Assistants (MAs), Phlebotomists, Certified Nursing Assistants (CNAs), and Licensed Practical Nurses (LPNs).
• Sourcing Inhouse profiles viz Sales, Service, Implementation, Corporate roles
• Successfully sourced candidates for Per Diem, Locum Tenens, Ad Hoc, Full-Time, and Part-Time positions based on requirements.
• Utilized multiple sourcing platforms, including Indeed, DocCafe, LocumTenens.com, Physician Job Board, MD Job Site, Physician & Practice, StaffPhysicians.com, and PhysEmp, to identify high-quality candidates
• Leveraged social media and professional networking platforms such as LinkedIn, Facebook, ZipRecruiter, Jobsite, and direct telecalling to build strong candidate pipelines.
• Screened and shortlisted candidate profiles by evaluating job requirements, clinical experience, licenses, certifications, specialties, geographic preferences, and eligibility.
• Managed end-to-end candidate coordination, including application processing, job requirement communication, interview feedback, and offer follow-up.
• Collaborated with hiring managers, business stakeholders, and vendor partners to understand workforce requirements and deliver effective recruitment solutions.
• Coordinated and scheduled interviews between candidates and leadership teams, hiring managers, and clients, ensuring a seamless recruitment process.
• Collected and verified candidate credentials, licenses, certifications, work authorization, malpractice history, document verification, and joining availability to ensure compliance with hiring standards.
• Hired 30 Physicians, 40 Nurse Practitioner, 50 CNA
• Filled position in prominent territories like TX, NY, FL, WV, TN, AL, NC, SC, PA
• Reduced open positions from 500 to 380
• Increased staffing levels from 30% to 80%
• Increased approach counts from 50 to 110 per day from 2nd year
• Assisted US recruiter in recruitment strategies employer branding
• Hired inhouse candidates for sales, service and corporate profile

Executive - Lenskart

(2023-04 - 2024-05)

• Delivered exceptional customer support through live chat by responding to customer inquiries promptly, professionally and with a customer-first approach
• Built positive customer relationships by delivering personalized support and maintaining a courteous, solution-oriented approach throughout every interaction.
• Adapted quickly to new products, tools, and processes while maintaining productivity in a fast-paced, target-driven environment.
• Demonstrated strong written communication skills by providing clear, concise, and grammatically accurate responses.
• Identified recurring customer issues and shared feedback with internal teams to contribute to process improvements and enhanced customer experience.
• Followed standard operating procedures (SOPs) and knowledge base articles to ensure consistent and accurate support.
• Handled customer complaints with empathy and professionalism, turning challenging situations into positive customer experiences.
• Maintained compliance with company policies, quality standards, communication guidelines, and data privacy requirements during every customer interaction.

Executive - Wipro

(2021-10 - 2023-01)

• Delivered exceptional customer support through live chat by responding to customer inquiries promptly, professionally and with a customer-first approach
• Assisted customers with product information, service inquiries, account management, order status, billing concerns, and general troubleshooting.
• Resolved customer issues efficiently by identifying root causes, providing accurate solutions, and ensuring first-contact resolution whenever possible.
• Managed multiple live chat conversations simultaneously while maintaining high standards of accuracy, professionalism, and response time.
• Escalated complex technical or account-related issues to appropriate internal teams, including Technical Support, Billing, Sales, and Operations, ensuring timely resolution.
• Documented customer interactions, case notes, and resolutions in CRM and ticketing systems to maintain accurate records and support process continuity.
• Collaborated with cross-functional teams to resolve customer concerns and improve overall service delivery.
• Maintained compliance with company policies, quality standards, communication guidelines, and data privacy requirements during every customer interaction.
• Consistently achieved customer satisfaction (CSAT), quality assurance, and response time targets through effective communication and problem-solving
• Educated customers on products, services, features, and self-service resources to enhance their overall experience.
• Handled customer complaints with empathy and professionalism, turning challenging situations into positive customer experiences.

PGDM - Online (2025)

Graduation (2018 - 2021)