Regional Lead - After Sales & Engineering
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I am a dedicated and results-oriented professional with over 9 years of experience in After-Sales Service Operations and Site Project Management. Currently serving as the Regional Manager – South at Repos Energy, I specialize in customer retention, breakdown support, product installations, and service team leadership.
My core strength lies in ensuring minimum turnaround time (TAT) during breakdowns, driving operational efficiency, and building strong customer relationships that support recurring business. I have a proven track record of aligning service delivery with business goals and maximizing the customer lifecycle value through proactive support and strategic AMC/warranty handling.
Previously, I managed site execution and construction equipment operations from 2015 to 2019, where I honed my project management, team coordination, and technical troubleshooting skills.
I’m passionate about delivering high-impact service experiences, improving system processes, and contributing to long-term business growth through customer-first thinking and dependable execution.
Leading After-Sales & Service Operations across the South region with a focus on customer retention, breakdown support, and recurring business generation.
Responsible for product installations, warranty/AMC management, and customer onboarding & training to ensure optimal use of product features.
Minimizing Turnaround Time (TAT) during breakdowns by streamlining service workflows and team coordination.
Building strong post-sales customer relationships, gathering feedback, and ensuring high levels of customer satisfaction and loyalty.
Collaborating with technical, calibration, and development teams for faster issue resolution and product enhancements.
Leading regional field teams, tracking performance, and ensuring adherence to SOPs for all installations and service visits.
Played a key role in improving service responsiveness, and strengthening brand reputation across the South region.
Managed after-sales service operations for North India, focusing on quick breakdown resolution, installation supervision, and customer satisfaction.
Coordinated AMC/warranty support, trained field technicians, and helped onboard customers for smooth adoption of product features.
Successfully expanded service coverage and implemented process improvements for reduced downtime and better customer engagement.
Oversaw execution of infrastructure projects and managed construction equipment operations on-site.
Supervised equipment utilization, preventive maintenance, and technical issue resolution to avoid project delays.
Coordinated with multiple contractors and vendors to ensure timely material availability and project progress.
Ensured site safety, compliance, and reporting as per project specifications and regulatory standards.
Bachelor of Technology (B.Tech) Civil Engineering]
Punjab Technical University – Phagwara, Punjab - 2015
Relevant coursework: Maintenance Engineering, Project Management, Engineering Drawing, Auto CAD , Total Station , Table Survey ,
Practical training in industrial equipment handling and CAD tools
Project Training 6 month in IL&FS LTD Tunnel , Bridge , 4 line Highway Project Kiratpur to Manali
