Senior Analyst - GlobalLogic Tech. Ltd. (A Hitachi Group Company)
(2023-01 - 2024-01)
A Dedicated Senior Analyst at GlobalLogic Technologies, currently contributing to Google's Knowledge Graph project. With a strong foundation in data analysis, content management, and market research, I specialize in transforming raw information.
- Team Management: Supported day-to-day operations for a team of analysts (approx. 8–12 members), ensuring productivity, quality, and adherence to SLAs and KPIs.
- Performance & Behaviour Management: Monitored individual and team performance, provided regular feedback, and coached team members to improve quality, accuracy, and efficiency.
- Training & Coaching: Delivered one-on-one mentoring and group training sessions to enhance team capability, domain knowledge, and overall performance.
- Process Adherence & Compliance: Ensured all tasks were executed in line with internal processes, maintaining proper documentation and audit trails.
- Escalation Handling & Problem Solving: Acted as a point of contact for resolving complex issues and internal escalations, ensuring minimal disruption to workflow.
- Stakeholder Coordination: Collaborated with internal stakeholders and management to provide updates, suggest improvements, and support decision-making.
- Operational Efficiency: Identified process gaps and implemented improvements to streamline workflows and enhance team productivity.
- Collaborate with Research Managers and Project Leaders to analyze client inquiries and fulfill research requests under strict deadlines.
- Thrive in a high-pressure, fast-paced environment, successfully multitasking across multiple complex projects.
