Neeraj Rana

Banking professional with over 4 years of experience in Loan Operations, Gold Loan Audit, Documentation Verification, KYC Compliance, and MIS Reporting. Skilled in handling Home Loan, Business Loan, Education Loan, Personal Loan, STLAP, Consumer Durable, and Two-Wheeler Loan processes. Proficient in SFDC, MS Excel, Pivot Tables, data analysis, tele-verification, and stakeholder coordination.

Gold Loan Concurrent Audit Associate - TRC & CO LLP - Noida

(2025-12 - 2026-06)

• Conducted concurrent audit of Gold Loan files and customer documents.
• Verified loan documentation and ensured compliance with bank policies and regulatory requirements.
• Reviewed KYC documents, sanction letters, pledge forms, and disbursement records.
• Identified discrepancies, exceptions, and documentation gaps during audit reviews.
• Maintained audit observations and coordinated with concerned teams for timely resolution.
• Ensured adherence to internal control standards, operational guidelines, and compliance procedures.
• Assisted in improving the accuracy and quality of Gold Loan operations through regular audit checks.

Loan Operations CPA Executive - OFFSHOT AGENCY PVT LTD - Noida

(2023-06 - 2025-11)

• Managed Login and Maker process processing for Home Loan, Business Loan, Education Loan, Personal Loan, and STLAP cases.
• Verified customer profiles, financial documents, income proofs, bank statements, and collateral details.
• Performed data entry, case management, and verification activities in SFDC system.
• Processed Consumer Durable and Two-Wheeler loan applications.
• Conducted tele-verification with sales teams to validate case details and documentation.
• Maintained manual banking records and operational documentation with high accuracy.
• Prepared daily MIS reports using MS Excel for operational tracking and performance monitoring.
• Monitored and maintained Pivot Tables to analyze daily case volumes, productivity, and operational data.
• Tracked daily processed cases and shared performance reports with senior management through email.
• Coordinated with internal teams to resolve discrepancies and ensure timely case processing.
• Ensured accuracy, compliance, and adherence to internal operational guidelines throughout the loan processing cycle.
• Handled official email communications with internal teams, Sales Channels, Relationship Managers, Area Sales Manager and Credit Manager regarding case status, documentation discrepancies, approval requirements, and process updates.

Gold Loan Documentation Verification Executive - RELIABLE DATA SERVICES PVT LTD - Noida

(2021-12 - 2023-06)

• Verified customer documents for Gold Loan processing.
• Performed KYC verification and document validation checks.
• Scrutinized income, identity, address, and collateral-related documents.
• Ensured compliance with bank policies and operational guidelines.
• Maintained accurate loan documentation records and customer files.
• Coordinated with branch teams for document discrepancies and resolution.

Bachelor of Arts - BA - IGNOU

12th Passed - NIOS

10th Passed - CBSE