Neeraj Srivastava

18+ years of experience in publishing operations, project management, and delivery excellence. Proven success in driving process improvements and workflow automation, reducing turnaround times by over 30%. Expertise in managing global client relationships across newspaper advertising and end-to-end publishing services, including InDesign, XML, PDF accessibility, copy editing, and content production.

Strong background in cross-functional leadership, vendor and resource management, operational scaling, quality assurance, and stakeholder engagement.

Project Manager at MPS Limited (2026-04 – Present)

Managing school book projects, ensuring on-time delivery while maintaining schedules and turnaround times. My role includes routing tasks to the production team and provide them the solution to complete the task, on time, every time (managing queries and overseeing production planning).

Project Manager at Way2Class Pvt Limited (2024-10 – 2026-04)

Managed 20+ publishing projects annually, delivering 90%+ on-time performance while maintaining SLA compliance. My role includes full-cycle team building, vendor management and client engagement to drive business growth.

• Built and trained cross-functional publishing team, establishing cross-skilling to active production; achieved more than 90% project delivery on-time
• Increased production efficiency by 100% in less than three months while maintaining 100% SLA compliance across XML projects
• Streamlined publishing workflows for accessibility & content solution teams; boosting productivity and ensured timely delivery
• Appointed and managed 10+ vendors across publishing projects; reduced project costs by 25% through competitive bidding and performance monitoring

Asst. Manager – Operations at Coforge Limited (2022-04 – 2024-06)

Associated for 13 long years, last role was Assistant Manager – Operations. Worked closely with creative teams on newspaper advertisement operations, ensuring SLA compliance and managing client relationships. Oversaw the full operational cycle including client needs analysis, team training, process automation, dashboard reporting, risk management, and billing.

• Achieved 100% SLA compliance on 3+ advertising projects under tight deadlines
• Automated mortgage notification ads, reducing manual effort by 80% and boosting team capacity
• Built monthly executive dashboards tracking KPIs for data-driven client alignment
• Managed 3+ client relationships, driving upsell opportunities and service expansion
• Oversaw billing reconciliation for 3+ accounts with 100% accuracy

Team Lead – Operations at Coforge Limited (2019-07 – 2022-04)

Led 40+ designers and QCs through complex ad operations, managing workflows, performance, and team development to maintain quality and throughput under tight schedules.

• Achieved 90% "right-first-time" accuracy; groomed 20% of team for advancement
• Reduced project backlogs by 40% and improved on-time delivery to 99%+ through queue management
• Designed recognition programs, achieving 100% retention and active skill development participation
• Coordinated logistics (asset allocation, transport, shift scheduling) across 3+ concurrent projects

Quality Control at Coforge Limited (2011-10 – 2019-07)

Audited thousands of print and digital ads, maintaining 99%+ accuracy with near-zero client rejections. Mentored new recruits and QC folks.

Sr. Mentor - QA at Express KCS (2007-09 – 2011-10)

Responsible to quality control and proofreading for advertisements; adherence to typography, instructions, style, and specifications. Played a key role in grooming and mentoring the design team, fostering a culture of continuous improvement and excellence.

Proofreading Specialist at Cyber Media (I) Ltd (2006-02 – 2007-09)

Specialize in proofreading financial documents to ensure accuracy and consistency in content. Collected and compiled data for the Yellow Pages directory.

Proofreader at TechBooks International (Aptara) (2004-12 – 2006-02)

Started at TechBooks International as a Proofreader. Developed foundational skills in proofreading and ensuring accuracy in financial content.

MBA – Mangalam School of Management & Technology (2015 – 2017)

Graduation in Commerce – VKSU, Arrah (Bihar) (2003)

Senior Secondary in Commerce – BIEC, Patna (1999)

Higher Secondary – BSEB, Patna (1997)