Neeraj Yadav

Results-driven analytics professional with 6 years of experience in KPI design, dashboard development, and reporting automation using SQL, Python, and Power BI. Skilled in translating operational data into actionable insights and partnering with cross-functional teams to build scalable, single-source-of-truth reporting solutions that support data-driven decision-making.

Lead Analyst at American Express (2022-09 – Present)

• Designed and delivered KPI dashboards and operational reports in Power BI and Excel, translating workforce and performance data into actionable insights for 15+ stakeholders across 20+ queues, improving decision-making and reducing reporting turnaround by 30%.
• Analyzed large-scale operational datasets (10K+ daily interactions) using SQL, identifying trends and root causes to maintain 98%+ SLA compliance and support proactive operational decisions.
• Interfaced continuously with cross-functional business teams to understand staffing and performance needs, designing data-driven solutions that supported 300+ agents and sustained service levels above 95%.
• Automated manual reporting processes using SQL and Power BI, improving operational throughput and issue resolution times by 20%.

Business Analyst at TATA Consultancy Services (2020-09 – 2022-08)

• Led process optimization across forecasting, planning, and retention, leveraging SQL, Excel, Power BI, and Tableau to build reporting solutions that improved planning accuracy and reduced manual effort by 35%
• Applied data analysis and scenario modeling to support decision-making on multi-million-dollar bids across 10+ markets, demonstrating ability to connect business processes to quantifiable outcomes
• Partnered with business leaders to define analytics requirements and deliver SQL-based dashboards and reporting solutions that supported digital transformation initiatives

Master of Business Administration – RGIPT (2020)

Bachelor of Technology – RGPV (2017)