Neerav Jha

Software Engineer with production experience building LLM-orchestrated conversational AI systems and backend integrations at enterprise scale. Skilled in RAG pipelines, tool/function-calling orchestration, and resilient REST API design; shipped a platform-first ServiceNow integration improving reliability and reducing recovery time. Strong systems fundamentals, with hands-on experience diagnosing and fixing production performance bottlenecks.

Associate Software Engineer - Yellow.ai - Bangalore, India

(2025-03)

• Built and productionized multi-channel conversational AI systems (chat & voice) using RAG pipelines and LLM orchestration (function calling, tool routing, caching), improving response latency and containment rate.
• Designed and shipped the platform's first ServiceNow integration (OAuth 2.0, event-driven sync, resilient REST APIs), improving API reliability and throughput while reducing mean time to recovery (MTTR).
• Added performance instrumentation across orchestration services to surface latency and reliability regressions before they impacted customers.

Python Developer Intern (Backend Engineering) - Munsow Technologies - Hyderabad, India

(2024-06 - 2024-11)

• Built backend services (Flask, MongoDB) for an AI-powered flashcard learning platform, integrating the OpenAI API for automated content generation; implemented RBAC and RESTful APIs supporting 1,000+ registered users and 150+ concurrent sessions.
• Owned API testing, debugging, and performance validation using Postman, ensuring reliable request handling and consistent data across the platform.

Bachelor of Technology - Computer Science and Engineering - HNB Garhwal University (2024-08)