Neeta Patil

Versatile Software Engineer with experience in Application Support, SQL Support, Manual Testing, and Business Analysis within the insurance domain. Skilled in troubleshooting production issues, SQL query optimization, requirement gathering, stakeholder coordination, and UAT support. Strong understanding of SDLC, STLC, Agile methodology, and database concepts with hands-on experience supporting enterprise applications.

Adept at collaborating with cross-functional teams to deliver stable, business-aligned technical solutions.

Software Engineer - Harjai Computers Pvt. Ltd.

(2024-07)

Client: ICICI Lombard GIC Ltd. Worked in a multi-functional role involving Application Support, Manual Testing, and Business Analysis, contributing across different phases of the project lifecycle with flexibility and adaptability.

• Provided Application Support by troubleshooting production issues, analyzing root causes, coordinating with technical teams, and ensuring timely resolution to maintain application stability and business continuity.
• Performed Manual Testing including Regression Testing and UAT, ensuring application quality, validating business requirements, and supporting smooth production releases.
• Collaborated with business users and stakeholders as part of Business Analysis activities, gathering requirements, understanding business workflows, documenting observations, and assisting in translating business needs into functional solutions.
• Demonstrated strong understanding of SDLC and STLC processes while working closely with development, testing, and support teams in an Agile environment.
• Utilized Dynatrace APM for application performance monitoring, issue analysis, and proactive system health tracking to improve operational efficiency.
• Supported and monitored AWS cloud-hosted applications and assisted in handling containerized environments to ensure seamless application performance.
• Developed strong problem-solving, analytical, and communication skills through interaction with cross-functional teams and client stakeholders.
• Adapted quickly to new responsibilities, technologies, and business processes, showcasing a flexible learning attitude and consistently striving to exceed project expectations.

SQL Support Engineer - Harjai Computers Pvt. Ltd.

(2023-01 - 2023-10)

Client: ICICI Lombard GIC Ltd.

• Provided Level 1 and Level 2 SQL and application support for enterprise systems.
• Troubleshot and resolved SQL-related issues while ensuring adherence to SLA timelines.
• Created, maintained, and optimized SQL queries and scripts for improved database efficiency.
• Coordinated with internal teams and third-party vendors to resolve technical and application-related issues.
• Managed multiple client requests simultaneously while maintaining effective stakeholder communication.
• Contributed to high customer satisfaction through timely issue resolution and support delivery.
• Assisted in database troubleshooting, data validation, and query performance analysis.
• Improved issue resolution efficiency through proactive monitoring and troubleshooting.

Bachelor of Engineering - Electronics & Telecommunication - A.C. Patil College of Engineering (2022)

H.S.C. - People's Education Society Jr College (2018)

S.S.C. - Bim's Paradise English High School (2016)