Neethu Varghese

Experienced IT professional with over 10 years of experience in Quality Assurance and Project Management, expert in test automation and process improvement. My key achievements include achieving an 85% test automation efficiency, increasing project delivery success rates by 40%, and reducing manual testing efforts by 35% through optimized automation processes. Seeking a position at your company, where I can leverage my QA and project management skills to support your mission of delivering exceptional service and solutions.

Senior Quality Assurance Manager and Lead at IBM India Private Limited (2023-01 – Present)

• Managed multiple end-to-end projects, including digital billing transformation, platform migrations, and biller retirements, delivering 100% of assigned releases on schedule and earning client commendations for successful execution.
• Led web application automation initiatives across enterprise billing and customer-facing digital platforms, improving test coverage and release quality.
• Directed automation initiatives using Python and Playwright, reducing manual testing effort by 35% and accelerating regression testing across multiple release cycles.
• Integrated CI/CD pipelines utilizing Jenkins and GitHub Actions for consistent and efficient automation test execution, decreasing development time by 35%.
• Collaborated with stakeholders to gather comprehensive project requirements, ensuring alignment and success in implementation.
• Leveraged AI tools such as GitHub Copilot to streamline complex automation tasks, improving code reliability and reducing development effort by 30%.
• Utilized defect tracking and reporting tools like itrack and Zephyr for efficient management of test plan activities.

Quality Assurance Lead at IBM India Private Limited (2020-01 – 2022-12)

• Guided a global automation team of 10, fostering collaboration between the US and India.
• Designed and implemented End to End Web application automation with Selenium.
• Created end-to-end sanity suites and regression test packs, reducing QA cycle time by 25% through Selenium and Python.
• Mentored junior teams in JIRA, enhancing process consistency and accelerating issue resolution.
• Performed client demos, increasing stakeholder satisfaction by 30% through clear communication of application updates.
• Facilitated knowledge transfer sessions, boosting KT efficiency by 40% with structured documentation.

Test Specialist - Automation at IBM India Private Limited (2015-03 – 2019-12)

• Led test planning, integration testing, and web UI validation for enterprise-level applications across diverse environments.
• Executed sanity, regression, and performance tests using Soap-UI and maintained back-end validations using SQL Developer.
• Managed defect triage and debugging processes, analyzing root causes and tracking issues through HP ALM.
• Participated in daily stand-ups, Agile scrum meetings, and QA retrospectives to ensure consistent alignment on delivery goals.
• Applied in-depth knowledge of SDLC, DLC, and STLC to plan, design, execute, and close test cycles efficiently; ensured better alignment between development and QA, early detection of issues, and delivery of stable builds under tight deadlines.

Bachelor of Technology in Electronics and Communication Engineering – MG University (2009-06 – 2013-06)