Neetu Biradar

Result-driven Operations Specialist with 8 years of extensive experience specializing in global background verification (BGV) checks for India, US, and UK clients. Proven track record of managing high-volume operations, maintaining strict SLA compliance, and handling core client relations. Adept at cross-functional collaboration and leveraging CRM and data tools to streamline workflows and deliver high-quality verification solutions.

Operations Specialist - First Advantage Private Limited - Bangalore

(2018-05 - 2026-06)

• Managed end-to-end verification processes for core, high-value clients across India, the US, and the UK, ensuring 100% compliance with regional legal and corporate standards.
• Acted as the primary point of contact for complex service requests, resolving escalations and client queries efficiently to maintain high satisfaction scores.
• Led a cross-functional team of 5 members to deliver critical product and process updates ahead of schedule, improving overall team delivery timelines.
• Consistently met and exceeded stringent Service Level Agreements (SLAs) while maintaining strict data integrity and accuracy in background check reporting.

Senior Executive - Aegis Private Limited - Bangalore

(2017-04 - 2018-04)

• Contributed to daily operational targets by conducting detailed verifications and maintaining accurate data logs within internal CRM tracking systems.
• Identified and resolved workflow bottlenecks, assisting the team in improving daily output and ensuring smooth operational transitions.
• Partnered closely with cross-functional teams to streamline candidate data collection and minimize verification turnaround times.

Bachelor of Engineering (B.E.) - Computer Science & Engineering - Sambhram Institute of Technology (2017)