Neha Bharti

Motivated Master of Hospital Administration (MHA) graduate with a strong academic foundation in hospital operations, healthcare quality, patient relations, NABH standards, medical audits, and healthcare management. Through academic projects and hospital-based practical training, gained exposure to patient satisfaction, grievance redressal, ICD-11 coding, Ayushman Bharat processes, and healthcare quality initiatives. Seeking an entry-level role in hospital administration to contribute to operational excellence and patient-centered care.

Hospital Administration Trainee - Santosh Hospital, Ghaziabad - Ghaziabad

• Observed and supported hospital operations in OPD, IPD, Medical Records, HR, and Biomedical departments.
• Assisted in managing the Ayushman Bharat (ABPMJAY) helpdesk, helping patients with admission and documentation.
• Participated in medical audits and quality assurance activities in clinical departments.
• Helped develop Standard Operating Procedures (SOPs) for grievance redressal and emergency response systems following NABH standards.
• Assisted in staff documentation and job description development for hospital departments.
• Participated in Maternal Health Awareness Campaign at Santosh Hospital.
• Participated in Rural Health Marketing and Awareness Activities. Assisted in Code Blue mock drill for hospital emergency preparedness.
• Visited the Common Biomedical Waste Treatment Facility (CBWTF), Dasna, to understand biomedical waste management. Presented a healthcare business model during an international academic workshop.

Master of Hospital Administration - Hospital Administration - Santosh Deemed to be University, Ghaziabad (2022-01 - 2024-12)

Bachelor of Science - PCB - Chaudhary Charan Singh University, Meerut (2018-01 - 2021-12)

Senior Secondary Education - PCB - MDV Inter College, Govindpuram (2018-01 - 2018-12)