Neha Gandhi

QA Lead with 14+ years of experience delivering enterprise software quality across e-commerce, airline, healthcare, CRM, and government domains. Expertise in QA strategy, test planning, manual and automation testing, API and database testing, Agile delivery, CI/CD integration, and stakeholder management. Proven ability to lead QA teams, improve release quality, mentor engineers, and deliver high-impact enterprise applications.

QA Lead | Senior Software Quality Analyst at Kellton Tech Solutions Ltd (2015-07 – Present)

• Spearheaded end-to-end QA strategy and planning across multiple enterprise projects, managing a QA team of 7 engineers and collaborating with cross-functional teams of 10+ members to deliver high-quality releases.
• Drove functional, regression, integration, system, database, mobile, and performance testing across owned modules, reducing post-release defect leakage and strengthening production stability.
• Architected and maintained automation frameworks in Selenium WebDriver, Playwright, and Appium, integrating suites into CI/CD pipelines (GitHub Actions) for continuous regression on every build, cutting manual regression effort and freeing the team to focus on higher-risk test coverage.
• Pioneered API test automation (Postman, Python/PyCharm) and performance testing (JMeter) from the ground up, closing a critical pre-release validation gap and lowering production API defects.
• Owned client-facing requirement-gathering sessions and the full defect life cycle in JIRA, delivering build completion reports and release notes that kept stakeholders aligned and accelerated release sign-off.
• Adopted AI-assisted testing tools (GitHub Copilot, ChatGPT/Claude) to accelerate test case authoring, generate edge-case scenarios, and speed up script debugging, shortening test design turnaround for time-boxed sprints.
• Mentored and coached QA analysts across project teams, standardizing Test Plans, RTMs, and CMMI-aligned documentation now adopted org-wide, improving audit readiness and cross-team consistency.

Software Quality Analyst at Kellton Tech Solutions Ltd (formerly Tekriti Software Pvt Ltd) (2011-11 – 2015-07)

• Authored and executed manual test cases across web and mobile platforms, partnering with developers and business analysts to resolve defects before release and safeguard product quality.
• Managed the full defect life cycle in JIRA and Mantis, accelerating turnaround between defect reporting and resolution and improving release predictability.
• Championed the team's transition to Agile (Scrum), adapting test planning, estimation, and status reporting to sprint cycles and boosting delivery velocity.

MCA in Master of Computer Applications – Apeejay Institute of Management, Guru Gobind Singh Indraprastha University (2008)

BCA in Bachelor of Computer Applications – J.S.S Academy of Technical Education, Guru Gobind Singh Indraprastha University (2005)