Neha Gupta

Results-driven ERP Implementation & Customer Success professional with over 7 years of experience in delivering end-to-end ERP solutions within the education sector. Adept at managing large-scale deployments, optimizing system performance, and ensuring seamless client onboarding and satisfaction. Strong expertise in SQL, HTML, JSON, and web application testing with a proven track record of improving operational efficiency, enhancing user adoption, and driving data-driven decision-making.

Skilled in stakeholder management, cross-functional collaboration, and leading high-performing teams to deliver scalable and impactful business solutions.

Team Leader - Customer Support and ERP Implementation - Edunext Technologies Pvt Ltd

(2019-01)

• Directed end-to-end ERP implementations across 100+ schools, overseeing requirement gathering, system configuration, deployment, and training to ensure smooth transitions with minimal academic disruption.
• Troubleshot and resolved runtime issues for over 150 business clients Pan India, significantly boosting system efficiency and enhancing client productivity by up to 40%.
• Led and mentored a Customer Success team to ensure prompt resolution of ERP queries, maintaining high satisfaction levels and establishing robust escalation management protocols.
• Translated complex client requirements into actionable system configurations and custom reports utilizing SQL, HTML, and JSON, enabling data-driven decision-making for school management.
• Executed rigorous web application testing, identifying and debugging runtime errors to elevate system stability, usability, and overall product quality.
• Collaborated seamlessly with product development and technical teams to identify gaps, suggest system enhancements, and implement new features aligned with evolving user needs.
• Designed and delivered comprehensive onboarding programs and training workshops, accelerating user proficiency and increasing system adoption rates by over 30%.
• Orchestrated complex, multi-stakeholder ERP engagements, consistently delivering robust solutions on schedule while exceeding client expectations.
• Facilitated regular client meetings and product demonstrations to showcase system capabilities, address operational concerns, and foster long-term relationships.
• Streamlined the onboarding of new schools onto the ERP platform, ensuring flawless data migration, seamless system integration, and complete user readiness.
• Formulated standardized processes and documentation to optimize ERP support workflows, significantly improving internal operational efficiency.

Software Trainer - NIIT Ltd

(2013-01 - 2019-12)

• Delivered expert-level training on diverse software technologies, ensuring effective knowledge transfer to students and professionals across multiple batches.
• Developed comprehensive training modules, course materials, and practical assignments aligned with industry standards to enhance learning outcomes.
• Mentored junior trainers and conducted Train-the-Trainer programs to maintain high quality and consistency in instructional delivery.
• Organized interactive workshops and seminars to promote hands-on learning and real-world application of technical concepts.
• Provided targeted career guidance and mentorship, helping students improve their technical proficiencies and overall job readiness.
• Supported recruitment and placement activities by preparing candidates for interviews and coordinating actively with hiring partners.

MSc - Information Technology - Kuvempu University (2013)

BSc - Information Technology - Kuvempu University (2011)

GNIIT Diploma - NIIT, Agra