Neha Intodia

Working as SAP Concur Application Lead for business. Building professional relationships with clients, management, and team members to ensure delivery of proposed solutions. Expertise in problem solving, decision making and translating business requirements into business solutions.

Domain experience: More than 10 years of experience in SAP Concur project consultation as Functional Consultant in Travel & Expense management. Worked with different reputed global clients. CIP Certified SAP Concur resource with 15 plus years of progressive experience in Implementation, Configuration & Production Support of all 4 modules of SAP Concur, Testing the Integration, User Adoption, Hyper care & Cutover activities.

Hands on experience of Project Management, Client Interaction, Consulting, Admin training & support. Presently working with HCL tech as Technical Specialist. Have worked on multiple complicated, multi-national implementations within aggressive timeframes while consistently delivering exceptional levels of work quality and client and agency satisfaction.

Successful experience of working as a business owner and getting SAP Concur Implemented and integrated with other systems within home organization. Successful experience working directly with customers to resolve implementation and Support issues.

Concur

Implementation and Rollout for more than 50 sites until date and more than 100 enhancements.

Technical Specialist - HCL TECHNOLOGIES

• Application Maintenance Services: Helping users to resolve their issues related to Concur application.
• Monitoring IT Service Management tool and entertaining open requests/Incidents within SLAs Ticketing tool.
• Functional and Technical issue analysis and resolution. Problem identification and solution management.
• Supporting in implementing a change request and Service Request process in Smart SMP Tool.
• Co-ordination activities with Business, application team, third party applications and SAP Concur Vendor for smooth delivery.
• Import/Extract monitoring job - Daily job monitoring activities and correcting the errors as they arise or send the issue to HR to avoid end user tickets and determine internal cause of error.
• SAP Concur Analytics: Cognos reporting Intelligent Audit - Build/modify/schedule the reports, Created multiple customized reports as per the client requirements for audit and compliance purpose.
• Reporting: Weekly governance process and continues improvement.
• Train the Trainer: Prepared Functional and Technical documents of the business process, Process guide for end user and Business Team, Multiple session with Business IT team to explain functionality or process.
• Presales Activities: Understand the customer requirement, Project planning and customer solutioning conversation.
• Review RFP documents and defining a scope of services/work and preparing effort estimates for client deliverables.
• UAT testing for new release tools or any functionality and provide them feedback, accordingly, liaise with Technical support team for issue resolutions.
• Currently associated with Signify and Ericsson project from last 2.5 years

SAP Concur Functional Consultant - Avid Web Solutions Pvt Ltd

(2015-04 - 2022-09)

• Responsible for thoroughly understanding and communicating stakeholder requirements to appropriate team members and managing all requirements accordingly to realize each for the stakeholder.
• Concur Implementation and Rollout for more Global Clients.
• Work with ERP teams to set-up the Concur and get the feeds in the system
• Work with Concur IT team and business to understand and to set configuration as per requirement
• Implementation of Online Booking Tool, Central Travel Account and BOA Master cards.
• Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
• Coordinate and facilitate delivery of project objectives.
• Track progress and review project tasks to make certain deadlines are met appropriately.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Proactively communicate project status, issues & risks to management.
• Conduct regular status meetings with all stakeholders, keeping the stakeholder's needs and requirements continuously in view.
• Representing team as Subject Matter Expert for Implementation and transition of Concur T&L roll out and RFPs on Capabilities of Concur and T&L Process
• Responsible for meeting all Critical Process Standards for the process (Accuracy and Turnaround Time) as per global standards and Statement of Work.
• Reporting all Process metrics and performance to top management like VP, Service Delivery Leader, AVP, Employee Resource Manager and Quality Black Belts.
• Leading weekly/ monthly Calls with Process Owners of Client side.
• Process planning & improvisation: Manpower planning, recruiting (Internal Job Postings / External Hiring), scheduling, training, and appraising ensuring optimum resource utilization.
• Effective team management through timely orientations, briefings, communications and propagating a strong customer service ethic in the team.
• Implementation of processes, programs & incentives plans that target motivation, retention, and performance to increase the team's productivity, quality, operational efficiencies, and excellence in performance.
• Responsible for decisions concerning operational strategies.
• Management of the process assigned to ensure all client requirements are met along with overall client satisfaction and other key deliverable.

SAP Concur Specialist - HSC Infrastructure Pvt Ltd

(2010-02 - 2015-03)

• Verifying and Auditing the Travel Expenses Reports of clients. (Scrutiny of claims submission)
• Reporting, providing detailed analysis of reports in Concur using special access rights.
• Fraud investigation. (Duplicates, Out of Policy spends)
• SAP Concur tool implementation. (Design User Requirement, User Acceptance Testing).
• Testing end to end expense reports in Concur.
• Testing cash advance, credit cards, forex cards & integration.
• Worked on daily allowance calculation and hotel eligibility check in concur. And successfully implemented.
• Provide first level assessment of receipts and expense reports in compliance to client's subscription policies and procedures.
• Responsible for processing invoices (ACCOUNTS PAYABLE) in Internal Concur Tool.
• Focusing on the following Global Audit Queues: Expense IT, Receipts Audit Clients, and General Audit Clients.
• Validating and Escalating Report related issues with the End User to get it corrected.
• Following the Missing Receipt guidelines and align that with client's company policies.
• Plan and priorities daily activities to meet individual target as directed by the manager.
• Operate in accordance with the on-boarding processes and Standard Operation Procedures (SOP).
• Reporting to manager for the policy changes, errors, and work bench related issues.
• Calibrating the updates with Team Members.
• Monitoring the performance of junior staff. Attending and participating in team meetings.
• Ensuring a clean, safe, and friendly working environment.
• Allocating daily jobs and workloads.
• Managing team performance and progress

B.B.A - University Maharani College, Jaipur (2009)

Senior Secondary - Ryan International School, Jaipur (2006)

Secondary - Ryan International School, Jaipur (2004)