Neha Kaila

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer support executive - Voiceetc - Ahmedabad

(2026-04)

• Managed virtual number services for LAPINOZ outlets.
• Handled new activations, KYC and call flow setup.
• Tested call routing and resolved connectivity issues.

CRM - Magic Homes - Ahmedabad

(2024-11 - 2026-03)

• Prepared client quotations and proposals tailored to project requirements.
• Took regular follow ups with clients to ensure smooth communication and timely closure.
• Managed client communication through email, ensuring timely responses and professional correspondence.
• Worked on TAB CRM Software to manage leads, track interactions.
• Created professional presentations to support sales pitches.

CRM - D r share & stock brokers Pvt ltd - Ambala

(2021-04 - 2024-01)

• Handling opening dmat and trading accounts for clients.
• Managed dematerialisation of shares and ensured accurate documentation.
• Engaged in customer interactions, addressing queries and providing assistance.
• Resolved client issues by offering quick and effective solutions.
• Oversaw payin and payout of shares with timely execution.

B.com - Govt PG. COLLEGE