Computer Operator / Admin at CPWD (2024-02 – 2025-10)
- Prepared documentation and reports to support audit and management needs.
- Verified data accuracy through systematic review and corrections.
- Maintained confidentiality of sensitive customer information and records.
- Created spreadsheets and reports to organize large data volumes for analysis.
- Responded to customer inquiries and escalations; managed incoming communications.
- Supported productivity improvements and workflow standardization.
Business Development Executive at Dreambig IT Solutions (2023-02 – 2024-01)
- Developed lead-generation strategies and supported client outreach and engagement.
- Managed CRM entries for accurate tracking of leads and client interactions.
- Assisted with proposals, client demos, and coordination between sales and delivery teams.
- Recommended product/service improvements based on client feedback.
Customer support Analyst cum Marketing Executive at Foreverkidz (2021-03 – 2023-01)
- Handle customer queries through calls, emails, chats, and social media.
- Provide accurate product/service information and resolve issues promptly.
- Maintain customer records and update CRM tools regularly.
- Coordinate with internal teams (sales, technical, logistics) to ensure smooth issue resolution.
- Track customer complaints, prepare reports, and identify recurring problems.
- Ensure high customer satisfaction by delivering professional and polite communication.
- Follow up with customers on open tickets until closure.
- Suggest process improvements based on customer feedback.
- Manage social media posts, engagement, and online reputation.
- Support lead generation activities through outreach, email marketing, and follow-ups.
Relationship Officer at NextGen IT Solution (2020-09 – 2021-01)
- Developed lead-generation strategies and supported client outreach and engagement.
- Managed CRM entries for accurate tracking of leads and client interactions.
- Assisted with proposals, client demos, and coordination between sales and delivery teams.
- Recommended product/service improvements based on client feedback.
Branch Banking Relationship Officer at Bank of Baroda (2017-05 – 2020-02)
- Maintained branch policies and procedures to ensure compliance and reliability.
- Supported targeted marketing strategies to attract and retain customers.
- Participated in community outreach to increase brand awareness and customer acquisition.
- Assisted customers with account management and product onboarding.
Relationship Coordinator at EYL (2015-09 – 2017-02)
- Coordinated events and campaigns to strengthen client engagement and relationships.
- Streamlined processes to improve handling of client inquiries and service requests.
- Maintained client communication records and used CRM tools to track interactions.
- Developed client materials and supported outreach initiatives.
