Neha M

Results driven Senior Business Analyst with 8+ years of IT experience, spearheading B2B e-commerce strategy and implementation with SAP Hybris and SAP ECC skills. I break down complex requirements into streamlined user stories, spearheading cross-functional collaboration among IT, SAP, product, QA, and development teams to deliver seamless project results. Experienced with Agile and Scrum leadership, I leverage JIRA to streamline sprint planning, backlog management, and budget effectiveness while excelling at stakeholder management and communication.

With an Executive MBA in Marketing & Operations as my foundation, I leverage data-driven analysis, business process improvement and troubleshooting skills to deliver projects, enforce stringent regression and functional testing, and drive on-time, on-budget success.

Senior Business Analyst, 03/2024 - Current Pentland Brands – Bengaluru

 Managed deployments, releases and expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.  Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.  Troubleshooting various customer issues raised via Fresh service  Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.  Improved project efficiency by analyzing business processes and identifying areas for improvement.  Identifying customer pain points and turning them into actionable user stories while agilely guiding sprint planning and JIRA backlogs. Promoting cross-functional cooperation and advances in SAP Hybris, increasing e-commerce productivity ensuring system accuracy and improved performance through comprehensive testing by 30%.  Worked on Elastic platform supporting forward ordering.

Project Management Officer, 02/2023 - 03/2024 Tata Consultancy Services – Bengaluru, India  Earned recognition for outstanding project management skills, receiving positive feedback from both internal and external stakeholders.  Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.  Delivered projects on time and within budget, showcasing strong financial management skills in tracking expenses and controlling costs.  Established strong relationships with stakeholders, ensuring clear communication channels and managing expectations throughout the project duration.  Elevating project profitability by 15%, optimizing workforce planning, and ensuring 100% client satisfaction with on-time delivery. Leading resource onboarding, collaborating with managers to allocate budgets via Ariba, tracking utilization sharply for leadership insights.

Quality Assurance Specialist, 06/2016 - 06/2021 Tata Consultancy Services – Bengaluru  Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.  Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.  Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.  Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.  Commanding SAP Hybris solutions in Agile SDLC, this role steers QA, automating regression with Selenium and Jenkins. Ensuring 100% full traceability via SQL testing, excelling as an SME, boosting processes through debugging.

MBA: Marketing And Operations, 06/2022 Xavier Institute of Management - Bhubaneswar

Honors: Gold Medal

Ranked 02

Final Grade: 8.52/10