Neha Rawat
Recruiter
Indore, Indore districtMember since August 10, 2024
Recruitment & Talent AcquisitionCustomer Support (Email & Chat)Boolean Search & SourcingATS Tools (Job Diva)Communication & Problem SolvingMS Office
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About
Dedicated and result-oriented professional with experience in recruitment and customer support, seeking a challenging role to utilize my communication, sourcing, and problem-solving skills.
Experience
Recruiter - Lancesoft Inc. - Indore
(2021-08 - 2023-05)
- Handled US and Canada recruitment requirements (W2 & T4 hiring).
- Sourced candidates using Monster, CareerBuilder, LinkedIn, Indeed.
- Worked on ATS tools like Job Diva.
- Performed full-cycle recruitment including sourcing, screening, and onboarding.
- Worked across domains: Aerospace, Automotive, Semiconductor, Utility.
- Used Boolean search techniques to identify suitable candidates.
- Coordinated supplier calls and maintained candidate pipeline.
- Managed client requirements including Thales, BMW, Stellantis, Keysight, NYPA.
International Email Support - Amazon
(2023-09 - 2024-03)
Contractual position
- Handled international customer queries via email and chat.
- Resolved account closure and gift card related issues.
- Provided timely and professional responses.
- Troubleshot customer issues effectively.
International Chat Support (Driver Support) - Amazon
(2024-08 - 2025-11)
- Handled driver queries related to delivery and logistics.
- Resolved issues like missing packages, duplicate deliveries.
- Assisted with navigation and real-time support.
- Managed payment-related issues and discrepancies.
- Coordinated with internal teams for resolution.
- Maintained proper documentation of complaints.
- Ensured high satisfaction levels.
- Identified recurring issues and improved processes.
Education
MBA - DAVV University (2023) Indore
B.Com - DAVV University (2020) Indore
12th - Delhi Board (2017)
10th - CBSE (2015)
Skills
Recruiter
