Neha Roy

Results-driven Data Analyst with 2+ years of hands-on experience in SQL, Python, Power BI, and Excel. Proven track record of transforming complex datasets into actionable business insights through exploratory data analysis (EDA), business intelligence (BI) dashboard development, and KPI reporting. Skilled in stakeholder reporting, cross-functional collaboration, and building data pipelines for automated reporting.

Seeking to leverage analytical expertise at leading firms such as Deloitte, Accenture, EY, TCS, Capgemini, or Cognizant.

Data Analyst / Project Coordinator at EKAL Foundation (2023-03 – Present)

• Designed and maintained Power BI dashboards tracking 10+ KPIs, enabling data-driven decisions for program leads through structured stakeholder reporting
• Built and managed end-to-end data pipelines using SQL and Python (Pandas) to collect, clean, and transform large datasets, reducing reporting errors by ~30%
• Performed exploratory data analysis (EDA) on field data to surface trends and presented business intelligence insights to non-technical stakeholders
• Automated monthly reporting workflows using Excel (VBA and pivot tables), saving approximately 5 hours per week in manual effort
• Collaborated with cross-functional teams in an Agile environment to define reporting requirements and improve data quality processes

Digital Interactivity Specialist at Concentrix (MakeMyTrip) (2021-12 – 2023-03)

• Analyzed booking data using Excel to identify error patterns and resolve 95%+ of escalated travel-booking issues, improving SLA compliance
• Leveraged GDS tools (Amadeus and Galileo) for data verification and pipeline validation, reducing customer turnaround time by 20%
• Generated daily and weekly operational reports for management review, ensuring data accuracy and on-time stakeholder reporting

Customer Support Executive at Teleperformance — Axis Bank & Insurance (2019-07 – 2021-11)

• Maintained and audited accurate customer records in CRM systems, achieving 98%+ data accuracy rate
• Supported banking and insurance processes by analyzing transaction discrepancies and flagging anomalies for business intelligence review

Insurance Provider Agent at Tata AIA Life Insurance (2017-08 – 2019-06)

• Managed customer policy data and documentation, ensuring regulatory compliance and data integrity across all records

Reasoning Faculty at Acharya Institutes (2014-06 – 2017-05)

• Tracked and analyzed student performance data using Excel to identify learning gaps and improve assessment quality

B.A. in Economics – Ramkrishna Women's College, Kolkata (2014)