Neil Prince

Results-driven professional with a proven track record of leveraging data analytics to accelerate business growth and enhance operational efficiency. Adept at translating complex datasets into clear, actionable insights that inform strategic decision-making. Demonstrates strong expertise in data analysis, project management, and executive communication, complemented by Advanced Excel certification and an unwavering commitment to accuracy and detail.

Operations Associate (T4) - Amazon India - Hyderabad - India

(2023-09)

• Oversee and manage daily operational processes, ensuring consistent efficiency, accuracy, and alignment with organizational standards
• Analyze existing workflows to identify bottlenecks and implement targeted improvements that drive measurable productivity gains
• Handle complex seller and customer escalations with professionalism, delivering timely resolutions while maintaining a high standard of service quality
• Collaborate cross-functionally with internal teams and stakeholders to align on priorities, streamline communication, and achieve shared business objectives

Selling Partner Support Associate - Amazon India - Hyderabad - India

(2022-09 - 2023-09)

• Supported sellers with comprehensive account management and ensured adherence to platform compliance standards and policies
• Diagnosed and resolved complex issues related to payments and account health, minimizing disruptions to seller operations
• Escalated critical and high-priority issues through appropriate channels, ensuring swift resolution and minimal business impact
• Consistently maintained high levels of customer satisfaction by delivering timely, accurate, and solution-oriented support
• Guided sellers on platform best practices, empowering them to optimize performance and achieve long-term success

E-commerce Specialist - Utopianva LTD - Chennai

(2021-11 - 2022-07)

• Managed and maintained accurate product listings and inventory records to ensure catalogue integrity and seamless stock availability
• Optimized product visibility through strategic listing enhancements, improving discoverability and driving customer engagement
• Coordinated end-to-end order processing, ensuring timely fulfillment and adherence to operational workflows
• Analyzed sales trends and performance data to identify growth opportunities and support data-driven decision-making
• Ensured smooth day-to-day operations by proactively identifying and resolving process inefficiencies

Chat specialist - 24/7 - Hyderabad

(2019-03 - 2019-08)

Customer-focused Chat Support Specialist responsible for delivering real-time assistance to customers through live chat, ensuring prompt and effective resolution of inquiries and concerns. Manages and maintains store catalogue accuracy by updating product listings, ensuring data integrity, and optimizing catalogue content to enhance the customer experience. Combines strong communication skills with a detail-oriented approach to consistently meet service quality standards and drive customer satisfaction.

MBA - Human Resources (HR) - Wesley PG College (2019 - 2021)

B.Com - Bachelor of Commerce - Wesley Degree College (2016 - 2019)

Intermediate - Commerce - St. Mary's Centenary Junior College (2014 - 2016)

SSC - Secondary School Certificate - Hyderabad Talent School (2013 - 2014)