Hotel Manager
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Seasoned hospitality professional with 40 years of hotel management & operations experience from leading luxury hotel chains across India including Taj Hotels, The Leela Group & Oberoi Group of Hotels.
Manager for the last 8 years,
responsible for 400 key hotels, overseeing day-to-day operations, financial planning, budgets, cost management and overall guest satisfaction. Established customer and vendor relationships, mentored department heads and reviewed staff performance and hiring. Extensive experience leading F&B departments including casual and fine dining restaurants,
in-room dining and banqueting events. Additional experiences in flight catering services, organizing Head of State events and managing hospitality events at the World Economic Forum (Davos, 2018). Team player with strong interpersonal and guest engagement skills. Passionate about the hospitality industry
the hotel
● Conducted financial reviews and planning, monitored cost, budgets and managed inventory with department heads
● Focussed on addressing negative guest feedback promptly
● Planned and implemented marketing campaigns to drive sales
● Reviewed operations and revenue at periodic meetings including meetings with the area director
● Built and maintained strong relationships with vendors and clients
● Evaluated staff performance, reviewed talent pool and managed staff hiring
● Reviewed safety and security on a regular basis, conducted property rounds with concerned department heads,
focussing particularly on overall hygiene standards
1999-2000: Bachelors in Commerce | Lucknow University, U.P
● 1981-1982: F & B Trainee | Oberoi Towers, Mumbai
● 1980-1981: Hotel Management| Datamatics Institute of Management, Mumbai
● 1979-1980: Higher Secondary Certificate (Science)| St. Anthony’s Junior College, Mumbai
