Nicholas Christopher
Customer care executive
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About
Myself Nicholas Christopher. I have 8 years of experience in International Non voice process.
I'm self motivated and customer support oriented and communication skills.
Experience
I have a total of 8 years of experience in Non-voice International BPO. I worked in 3 different companies.
- WNS Global Services 2013 - 2015 (Pune). My Role and Responsibilities. Enter text-based and numerical information from source data into company databases within time limits.
- Infosys BPM Ltd 2015 - 2020 (Pune). It is a retail and E-commerce based project. The process I worked for Quill.com Handling the processing system, which includes the processes involved in receiving and fulfilling customer orders through live web chat and responding to Emails.
3 Qconneqt Business Solutions 2021 - 2022 (Chennai). It is a Fitness product and process called Beach Body.
Handling
Customer's queries via Web chat and FB Messenger regarding their order status and delivery time frame and amending the order as per customer's request.
Education
I did BBA in Madurai Kamaraj University (Distance Education) 07/01/2008 - 06/01/2011.
MBA (HR) Madurai Kamaraj University (Distance Education) 07/01/2011 - 06/01/2013.
