Nidhi Mistry

Senior Operations Manager with 6+ years of experience driving end-to-end operations in high-volume, process-driven environments. Proven expertise in managing complex workflows, multi-country documentation, and strict compliance across global immigration programs including Canada, Germany, Sweden, Austria, Australia, and Schengen regions. Skilled in eligibility assessment, profiling, documentation compliance, and case management, with a strong track record of ensuring accuracy, efficiency, and timely delivery.

Adept at leading teams, allocating tasks, monitoring performance, and resolving escalations while maintaining high service quality standards. Experienced in cross-functional collaboration and workflow optimization, with a data-driven approach using CRM and Advanced Excel. Adaptable and result-oriented, open to learning and transitioning across domains with a focus on operational excellence, structured planning, and execution capabilities.

Senior Operations Manager at GetMyUni Education Services Pvt. Ltd. (2022-08 – Present)

• Managed end-to-end immigration operations for multiple visa programs including Canada PR, Germany Opportunity Card, Sweden and Austria Job Seeker Visas, and Tourist Visas for Canada, Australia, and Schengen countries.
• Performed detailed eligibility assessments, profiling, and documentation compliance checks to ensure accurate and complete submissions aligned with country-specific immigration guidelines.
• Handled the complete documentation lifecycle, including application forms, financial proofs, employment documents, travel histories, and supporting evidence.
• Oversaw case management and tracking from initiation to closure, ensuring adherence to internal timelines and quality standards.
• Led and supervised a team of 4 members, managing task allocation, productivity tracking, performance monitoring, and daily workflow operations.
• Acted as the primary point for escalation management, resolving complex cases and ensuring continuity of service delivery.
• Conducted product research and process documentation to support the launch of new immigration programs and improve operational frameworks.
• Maintained accurate case data using CRM systems, Google Sheets, and internal trackers, ensuring data integrity and reporting readiness.
• Delivered process and product training to new joiners and internal teams to ensure strong operational readiness and compliance awareness.
• Collaborated closely with sales, documentation, and operations teams to maintain service quality, consistency, and process efficiency.

Operations Manager at uFaber EdutechPvt. Ltd. (2021-03 – 2022-08)

• Managed end-to-end immigration processes for Canada PR applications, ensuring accurate documentation and timely submissions in line with IRCC guidelines.
• Performed document verification, form filing, and application quality checks to support error-free submissions.
• Supported interview preparation and client coordination as part of the application process.
• Supervised day-to-day activities of junior consultants, providing guidance to ensure smooth case handling and adherence to process standards.
• Maintained accurate case records and trackers using CRM systems and Excel.
• Stayed updated with immigration policy changes and procedural updates to ensure compliance and process accuracy.

Representative, Operations at Concentrix Daksh Services India Private Limited. (2018-10 – 2020-01)

• Resolved customer queries, disputes, and escalations while providing accurate product and service information.
• Documented customer interactions and followed up to ensure issue resolution.
• Identified upsell and cross-sell opportunities.
• Worked with internal departments to enhance service quality.

Bachelor of Commerce in Financial Accounting & Auditing – Mumbai University (2015-04 – 2018-04)