Nidhi Sharma

IT professional with 11 years of experience in software development and UI specialization, with strong experience in client interaction, issue understanding, troubleshooting, communication, and problem resolution. Experienced in working with clients and development teams to understand requirements, investigate application issues, provide solutions, and ensure timely resolution. Strong technical background in React, UI development, web applications, and software troubleshooting, combined with good communication and customer-handling skills.

Seeking an opportunity as a Chat Support Executive, Technical Support Executive, or Customer Support Executive.

Software Specialist / UI Developer - JK Technology

Experience: 11 Years

• Worked on software applications and user interfaces with a strong focus on usability and application functionality.
• Interacted directly with clients to understand requirements, application issues, and user concerns.
• Analyzed reported application issues and worked toward identifying appropriate solutions.
• Communicated technical information to clients and stakeholders in a clear and understandable manner.
• Coordinated with development and technical teams to investigate and resolve application-related issues.
• Provided regular updates to clients regarding issue status and resolution.
• Assisted in identifying UI and application-related problems through troubleshooting and analysis.
• Worked extensively with React.js and modern web technologies for developing and maintaining user interfaces.
• Participated in requirement discussions and clarified client expectations with technical teams.
• Managed multiple tasks and priorities while working within project timelines.
• Maintained professional communication with clients and internal stakeholders.
• Demonstrated strong problem-solving skills while handling software and application-related concerns.

Bachelor of Technology (B.Tech) - Computer Science