Nigel Fernandes

Risk & Compliance professional with 7+ years of experience across Quality Assurance, Quality Control, regulatory compliance, operational risk, fraud, and financial services at JPMorgan Chase & Co. Strong expertise in risk and control assessment, compliance monitoring, root cause analysis, audit support, and process governance, with hands-on experience in Tableau, Alteryx, and advanced data analysis. Proven ability to identify control gaps, strengthen processes, drive automation, and deliver data-driven risk and quality insights.

Associate – Quality Assurance - JPMorgan Chase & Co.

(2020-06)

• Lead Quality Assurance and Quality Control for high-volume financial operations, performing control reviews and monitoring adherence to regulatory requirements, policies, procedures, quality standards, and SLAs.
• Conduct detailed reviews of financial, tax, and client documentation, including IRS forms, account certifications, and withholding requirements, ensuring compliance with FATCA, CRS, and applicable regulatory standards.
• Identify and assess operational risks, control gaps, and recurring exceptions; perform root cause analysis and implement corrective and preventive actions to strengthen controls and reduce process risk.
• Established and managed Change in Circumstances QC and Custody QC processes in 2026, strengthening quality governance, control coverage, and risk oversight across operations.
• Developed a monthly QC Tableau dashboard providing visibility into error trends, YTD error volumes, top 10 recurring errors, and quality performance, enabling data-driven identification of control gaps and targeted remediation.
• Designed and implemented 3 Alteryx automation solutions that went live, eliminating manual processing and reducing processing time by 2–3 hours per solution, while improving efficiency and data accuracy, data validation, reconciliations, quality checks, reporting, and control monitoring, improving data accuracy, process efficiency, and reducing manual effort.
• Support audit and governance activities through control validation, evidence preparation, process walkthroughs, documentation reviews, remediation tracking, and resolution of compliance-related findings.
• Lead UAT and PVT testing for process and system enhancements, validating business requirements, data integrity, workflow accuracy, and control effectiveness prior to implementation.
• Lead and mentor team members on risk controls, quality standards, regulatory requirements, and operational procedures, while managing complex escalations and partnering with stakeholders to deliver sustainable risk mitigation and process improvements.

Senior Analyst – Fraud & Mortgage Services - Teleperformance

(2019-06 - 2020-05)

• Investigated and managed mortgage and credit card fraud cases, assessing transaction and customer information to identify potential fraud risks and determine appropriate mitigation actions.
• Performed fraud authentication, risk assessment, and case validation, ensuring accurate documentation and adherence to established risk and compliance procedures.
• Coordinated with brokers, solicitors, and internal stakeholders to resolve complex cases, validate information, and ensure accurate and compliant account handling.

MBA - Liverpool John Moores University (2024)

B.Sc. - Information Technology - St. Andrew's College, Mumbai (2019)