Nighil S

Business Development Associate with 2+ years of experience in client acquisition, stakeholder coordination, business analysis, and sales support. Increased customer engagement by 32% through targeted outreach, requirement gathering, and relationship management activities aligned with operational objectives. Experienced in preparing BRD/FRD documentation, analyzing business processes, and supporting cross-functional teams to improve workflow efficiency and service delivery.

Proficient in JIRA, MS Visio, Balsamiq, CRM systems, and Agile methodologies with experience tracking project requirements, documenting solutions, and supporting implementation activities. Completed a 1-year Business Analyst internship focused on process documentation, data analysis, and communication between business and technical teams to support project delivery and operational performance.

Business Analyst Intern - Proclarify Consulting India Pvt.Ltd - Hyderabad

(2025-02 - 2026-03)

• Analyzed business requirements and documented 45+ functional specifications for client projects, improving process accuracy by 28% and reducing requirement clarification cycles through structured stakeholder interviews, workflow mapping, and detailed reporting across cross-functional teams.
• Developed data-driven reports using Excel, SQL, and Power BI to evaluate operational performance, supporting management decisions that improved reporting turnaround time by 35% and increased visibility into project KPIs, resource allocation, and business process gaps.
• Conducted market and competitor research across 12 industry segments, identifying performance trends and customer requirements that contributed to a 20% improvement in proposal alignment and supported the delivery of client-focused business recommendations.
• Collaborated with project managers and technical teams to track 30+ project deliverables, monitor workflow progress, and maintain documentation compliance, helping reduce project delays by 18% through accurate status reporting and requirement validation activities.
• Assisted in process improvement initiatives by evaluating existing operational workflows and preparing gap analysis reports, contributing to a 25% reduction in manual processing tasks and improving data accuracy through standardized documentation procedures and reporting methods.

Business Development Associate - Grace Opticals - Kochi

(2022-11 - 2024-12)

• Identified and pursued 120+ B2B and retail sales opportunities across Kochi, increasing monthly customer acquisition by 32% through market research, lead qualification, and targeted outreach campaigns aligned with optical product demand and regional purchasing trends.
• Managed client accounts, product presentations, and follow-up activities for eyewear and vision-care solutions, contributing to a 28% increase in repeat business while maintaining accurate CRM records, sales documentation, and order tracking processes.
• Coordinated with marketing and operations teams to execute promotional campaigns, seasonal offers, and in-store engagement activities that improved walk-in conversions by 24% and generated a 19% rise in quarterly sales revenue within two years.
• Investigated customer purchasing patterns, competitor pricing, and inventory movement to support sales planning decisions, reducing slow-moving stock by 21% and improving product availability for high-demand optical frames and lenses.
• Prepared sales reports, pipeline updates, and performance summaries for management review, achieving 96% client response turnaround time and supporting the achievement of annual revenue targets through consistent relationship management activities.

Bachelor of Commerce - Computer Application - University of Calicut (2022-01)

Higher Secondary Education - Board of Higher Secondary Examinations (2019-01)