Niharika Ninnoriya

Customer Services professional with 1 year of experience managing customer inquiries via calls and live chat for an international business process, using Zoho CRM to log, track, and resolve cases accurately within SLA. Known for a process-excellence mindset, clear communication, and consistency in meeting quality and turnaround targets in a high-volume, fast-paced environment. Seeking to bring this customer-journey and post-sales support experience to a CRM team in a real estate setting.

Process Associate – Operations - Magnum Groups · Noon Food (Dubai Process) - Dubai Process

(2024-07)

• Managed end-to-end customer inquiries via calls and live chat for an international business process, ensuring a smooth and satisfactory customer journey at every touchpoint.
• Used Zoho CRM daily to log, track, and resolve customer cases accurately and within defined SLA timelines.
• Consistently met quality benchmarks and turnaround targets in a high-volume, fast-paced customer service environment.
• Coordinated with internal teams to resolve escalations, ensuring customer commitments were followed through accurately and on time.
• Maintained accurate documentation and case records to support process visibility and quality review.
• Adapted quickly to process updates and new tools, contributing to ongoing process excellence and service consistency.

B.Tech - Artificial Intelligence & Data Science - Sagar Institute of Science & Technology, RGPV (2025)

Class 12 - Sarojini Naidu Govt. Higher Secondary School

Class 10 - Little Flower Co-ed School