Niharika

ISTQB & Salesforce certified software Test Lead with 10 + years of experience in IT including 8+ years of experience in Salesforce Testing – both functional and Automation. Possess strong experience in both licensed Automation tool such as Provar and TOSCA along with open source frameworks on Selenium. Skilled in writing custom functions, Callable test cases and making API calls in Provar which reduces scripting effort as well as execution time.

Has in-depth knowledge in Salesforce testing on Service Cloud and Sales Cloud. Possesses strong experience in key features in SFDC – User management, SOQL Query, Apex job execution, Developer Console, Workbench, SF inspector. Well versed on API testing having good Understanding of Web Services (Both REST and SOAP).

Possess brief work experience in Accessibility Testing. Has good knowledge in Mulesoft specializing on Mules ESB, Mule API, Mule Anypoint Studio and Mule Cloud hub and RAML. Proficient in Database Testing including writing SQL queries for testing data integrity and validating business rules.

Skilled in all phases of the Software Testing Life Cycle (STLC), ensuring a thorough approach to testing processes. Possess expertise in preparing Test Plans, Test cases, Test Procedures, giving Test Estimations, Resource planning, and Test closure documents. Possess good experience in Agile Methodology as well as Waterfall model.

Quality Assurance - Leading Non Profit blood banking organization

(2025-05)

Biomedical Salesforce (BSF) is the primary application for tracking blood drive sponsors (accounts), sponsor contacts, sites, and for planning logistics around blood drives, including drive calendar planning and staff scheduling. The primary users are AP&S staff (Acquisition, Planning and Scheduling), DRD staff (Donor Recruitment Department), collections staff, collections support staff, sponsor marketing, analytics, and business intelligence.

• Design and Executing the script.
• Prepare the test data.
• Design robust Xpaths.
• Verifying /Updating records using SOQL, SOSL, Workbench, and Data Loader.
• Worked in creating test data, creating and executing SQL queries and SQL Scripts for data integrity.
• Log the defects in JIRA.
• Meeting the Project deadlines on time.

Lead Quality Assurance - CIB (Corporate and Investment Banking)

(2023-06 - 2025-03)

CIB (Corporate and Investment Banking) covers all solutions for large corporate and institutional clients, ranging from day-to-day banking solutions to financing, advisory solutions, and risk and investment hedging solutions.

• Worked as a Test Manager from a client-side perspective.
• Interacting with appropriate business stakeholders and BA in understanding the requirements and testing new functionalities in the Salesforce platform.
• Creating test plans and test strategies for new modules.
• Creation of Test Cases, reviewing test cases and executing them based on the acceptance criteria of the user stories.
• Creating and Mapping test cases to the requirements or user stories to ensure test coverage is done and logging defects in HP Quality Centre/ALM, creating release cycle, baseline, and target cycle.
• Conducting defect triages and working on taking the defects to closure.
• Worked on testing applications both in classic mode and in lightning mode.
• Provided Custom reports to support the needs of the users.
• Worked on Public Groups, Sharing Rules, and Custom Applications.
• Automated Regression test suites using Provar Tool in 2 months by self-learning the tool and regularly maintaining the automated test suites after new builds/releases.
• Daily Sanity Testing of all the E2E flows in all sandboxes.
• Verifying /Updating records using SOQL, SOSL, Workbench, and Data Loader.
• Worked in creating test data, creating and executing SQL queries and SQL Scripts for data integrity, and verifying the results generated from the applications.
• Worked on Bug tracking and reporting using HPALM, Retina, Jira, and Salesforce tracker.
• Provided Test Completion Summary Report after completion of SAT and RT during every SFDC release cycle.
• Worked on REST APIs and validated them using Postman.
• Working with business users to get the User Acceptance testing done. Signing off the testing.
• Good experience in effort estimation during sprint planning ceremonies and participating in daily stand- up, Sprint review, and backlog refinement meetings.
• Regular testing demos are provided to stakeholders after each sprint cycle end.
• Working closely with the BA to identify the Feature Set, Epic User Stories, and its acceptance criteria in an agile environment.
• Co-ordinate with Developers and Business Analysts for defect resolution.
• Coach junior members on writing robust scripts using PROVAR.

Lead Quality Assurance - Dia IT

(2018-11 - 2023-06)

Remote Solutions Program is an integration project that primarily focuses on Remote Service solutions used for the connection and transfer of data between various Roche DIA IT Managed Business Applications (Rexis and SAP Applications) and Roche Devices located at customer locations.

• Worked as a Test Manager from a client-side perspective.
• Interacting with appropriate business stakeholders and BA in understanding the requirements and testing new functionalities in the Salesforce platform.
• Creating test plans and test strategies for new modules.
• Creation of Test Cases, reviewing test cases and executing them based on the acceptance criteria of the user stories.
• Creating and Mapping test cases to the requirements or user stories to ensure test coverage is done and logging defects in HP Quality Centre/ALM, creating release cycle, baseline, and target cycle.
• Conducting defect triages and working on taking the defects to closure.
• Worked on testing applications both in classic mode and in lightning mode.
• Provided Custom reports to support the needs of the users.
• Worked on Public Groups, Sharing Rules, and Custom Applications.
• Automated Regression test suites using Provar Tool in 2 months by self-learning the tool and regularly maintaining the automated test suites after new builds/releases.
• Daily Sanity Testing of all the E2E flows in all sandboxes.
• Verifying /Updating records using SOQL, SOSL, Workbench, and Data Loader.
• Worked in creating test data, creating, and executing SQL queries and SQL Scripts for data integrity and to verify the results generated from the applications.
• Worked on Bug tracking and reporting using HPALM, Retina, Jira, and Salesforce tracker.
• Provided Test Completion Summary Report after completion of SAT and RT during every SFDC release cycle.
• Worked on REST APIs and validated them using Postman.
• Working with business users to get the User Acceptance testing done. Signing off the testing.
• Good experience in effort estimation during sprint planning ceremonies and participation in daily stand- up, Sprint review, and backlog refinement meetings.
• Regular testing demos are provided to stakeholders after each sprint cycle ends.
• Working closely with the BA to identify the Feature Set, Epic User Stories, and its acceptance criteria in an agile environment.
• Test Summary Documents and Defect Status Reports, status reports on daily executions to QA/Test Manager.
• Coach junior members on writing robust scripts using PROVAR.
• Co-ordinate with Developers and Business Analysts for defects/issue resolution.

Senior Quality Analyst - Insurance company

(2016-02 - 2018-08)

Insurances are 2 types. Auto & Home and Life Insurance. We are handling Life insurance- related development. It has multiple call centre integrations CSSG, Barnum & and transact. The lead data will come from different places using middleware as real-time integration. Epsilon is a third-party tool it will run nightly basis, and an agent will insert direct records into the Lead object in SFDC. These are three ways the data fills into a Lead object.

• Understanding the Business Requirements and Functional Design Documents.
• Automate repetitive tests using Selenium Web Driver by using an Eclipse Tool with TestNG and build management tool like Maven.
• Writing Test Cases using Element Locators, Web Driver Methods, Java programing features and TestNG Annotations.
• Analyse the critical requirements of the application and be able to create high-level scenarios for the testing.
• Creating end-to-end test scripts with every release change in the requirements.
• Executing Selenium Test Cases and reporting defects in JIRA.
• Conducting Data Driven Testing, Cross Browser Testing, and Parallel Test execution using Selenium Web Driver and TestNG.
• Conducting Smoke or Sanity and Regression testing on Newly released builds.
• Maintenance of automation script and triaging the failed test scripts and fixing them.
• Coordination development teams