Niharika Rajbongshi

Seeking a position as a Food and Beverage Personnel where I can utilize my exceptional customer service skills, extensive knowledge of food and beverage operations, collaborative spirit, attention to detail, and passion for the hospitality industry to enhance guest satisfaction, support team members, and contribute to the establishment's success

Food and beverage service associate - Apeejay Surendra group (The park Hyderabad) - Hyderabad

(2023-07 - 2024-06)

Working in All Day Dining Restaurant THE VERANDAH with 120 cover & with a design influenced by the colors and forms of landscaped Anglo-Indian gardens & complemented by knockout city views.

• Customer Service: Delivered exceptional service to enhance guest satisfaction.
• Menu Knowledge: Provided detailed information on menu items.
• Order Accuracy: Ensured accurate and timely order delivery.
• Team Collaboration: Worked effectively with team members.
• Quality Control: Maintained high standards of food and beverage quality.
• Sanitation: Ensured cleanliness and adherence to health regulations.
• Multi-tasking: Managed multiple tasks in a fast-paced environment.
• Upselling: Promoted additional products to enhance customer experience.

food and beverage (senior associate) - Mercure Hyderabad KCP - Hyderabad

(2024-09)

Working in TERRACE BAR with an impeccable view with 72 cover bar where service meets excellence.

• Escorts customers to their tables and ensures they are settled comfortably; offers coffee, tea and other drinks
• Ensures that there are adequate supplies of food, tableware, linens, and beverages
• Prepares and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table.
• Presents the menu to customers, answers queries about it, and makes recommendations
• Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen
• Ensures that customers are enjoying their meals or that they do not have any problem with their food
• Collects the customers' payments and prepares bills with itemized costs and appropriate taxes.

Hospitality, Travel management and customer service - Frankfinn Institute of airhostess training (2022)