Nikeeta Chawla

Aspiring for a challenging and growth - oriented career in an esteemed organization where I can prove to be the best in achieving the objective of the organization and also growing with the firm

PRODUCT SALES MANAGER – FOREX TREASURY - Kotak Mahindra Bank - Mumbai

(2024-05)

• Managed end-to-end operational coordination for Forex Treasury products and related banking processes.
• Monitored business performance and prepared weekly/monthly MIS reports for management review and decision-making.
• Conducted market and business analysis to identify operational improvement opportunities and support business objectives.
• Coordinated with internal departments including Treasury, Operations, Compliance, Sales, and Marketing to ensure smooth execution of processes.
• Facilitated cross-functional meetings to align business requirements with operational capabilities and customer needs.
• Implemented feedback collection mechanisms from customers and internal stakeholders to improve service delivery.
• Addressed customer queries and resolved complaints within defined turnaround times, ensuring high customer satisfaction.
• Supported product implementation initiatives and process enhancements to improve operational efficiency.
• Assisted in developing and documenting standard operating procedures (SOPs) and process workflows.
• Tracked performance metrics and prepared analytical reports to monitor productivity and operational effectiveness.
• Conducted training sessions for team members and new employees on product knowledge, operational processes, and customer service standards.
• Collaborated with stakeholders to identify process gaps and recommend corrective actions.
• Ensured adherence to internal controls, compliance requirements, and organizational policies.
• Contributed to productivity improvement initiatives by implementing process optimization ideas and best practices.

PROCESS ASSOCIATE (BUSINESS PROCESS OUTSOURCING SERVICES) - TATA Consultancy Services - Mumbai

(2015-06 - 2020-05)

• Examining the Accounting Books of US base Clients
• Consolidating financial data, preparing variance analysis reports, and ensuring accuracy and timeliness of financial reporting
• Managed the accounts payable inbox responding to inquiries of vendor activity
• Accurately coding and processing all vendor invoices and matched invoices to POs and receiving documents in SAP
• Worked for Human Resource domain suggesting the flexible benefits to UK base clients who are Joining, Resigning the company.

PGPM - Finance And Hr - ICFAI Business School (2022-01 - 2024-01)

BCOM - Accounting & Finance - N.E.S Ratnam College Of Arts, Commerce & Science (2013-01 - 2015-01)

HSC - Commerce - I.D.U.B.S Junior College (2011-01 - 2012-01)

SSC - State Board - St. Joseph's High School (2009-01 - 2010-01)