Nikhil

Results-oriented Quality Engineer with experience in quality assurance, process improvement, customer service operations, and team leadership. Skilled in quality inspection, root cause analysis, issue resolution, performance monitoring, and customer relationship management. Proven ability to improve operational efficiency, maintain quality standards, and lead cross-functional teams.

Strong analytical, communication, and problem-solving skills with a commitment to continuous improvement and customer satisfaction.

Regional service executive - NSB BPO solution - Noida

(2025-03 - 2025-08)

• Managed regional service operations and ensured timely service delivery.
• Led and mentored field service teams.
• Built strong customer relationships and improved customer satisfaction.
• Monitored service performance and identified process improvements.

Quality Engineer - Zet-town India Pvt Ltd - Noida

(2024-02 - 2025-02)

• Performed quality inspections and testing. Maintained compliance with quality standards.
• Conducted root cause analysis and implemented corrective actions.
• Improved manufacturing and inspection processes.
• Collaborated with production and operations teams.

B.tech - Dr APJ Abdul Kalam Technical University Lucknow (2023)