Nikhil Agarwal

CSPO-certified Product Owner with 4.5+ years of experience delivering scalable SaaS and digital products across FinTech, eCommerce, and Consumer Tech domains. Proven expertise in end-to-end product lifecycle management (discovery to launch), successfully delivering 3 product launches with zero critical incidents.

Demonstrated impact: 20% sprint velocity improvement, 25% feature adoption increase, and 25% reduction in post-release defects. Skilled in product backlog ownership, crossfunctional leadership, OKR alignment, and product-market fit validation, stakeholder management, user story mapping, acceptance criteria definition, release planning, and data-driven decision-making using Agile (Scrum/SAFe 5.0) frameworks.

Product Owner - Zevo360 Technologies Pvt. Ltd. - Indore

(2024-10)

• Owned end-to-end product lifecycle and product backlog for Parenting Tech platform (iOS/Android/Web); delivered MVP across 3 releases and reduced third-party API integration time by 20%
• Improved sprint velocity by 20% through RICE-based prioritization, backlog refinement, and stakeholder alignment, reducing sprint spillover by 30%
• Increased feature adoption by 25% through A/B testing and data-driven product decisions, improving user engagement
• Reduced post-release defects by 25% by implementing structured UAT, acceptance criteria validation, and defect triage processes
• Defined DoD and DoR criteria, improving sprint predictability and team alignment
• Designed and launched a GenAI-powered conversational assistant (LLM-based) to enhance personalized user experience and engagement
• Redesigned 4 core user journeys using AS-IS/TO-BE analysis, improving onboarding and reducing funnel drop-offs
• Increased release frequency by 15% through improved sprint planning, dependency tracking, and cross-functional collaboration
• Conducted competitive analysis across 8+ products to identify feature gaps and drive product roadmap prioritization
• Explored Generative AI applications in product workflows, automation, and personalization use cases

Product Owner - OEConnection (OEC) - Chennai

(2023-02 - 2024-07)

• Owned and prioritized 150+ user story backlog for automotive eCommerce platform using MoSCoW and business value frameworks
• Facilitated PI Planning for 4-team SAFe Agile Release Train, contributing to 20% YoY user growth
• Defined North Star Metric and KPI dashboards (adoption, retention, churn, velocity) to drive product performance visibility
• Led go-to-market strategy and release planning for 2 major platform upgrades across 5 business units
• Ensured stakeholder alignment and translated business requirements into Epics, User Stories, and acceptance criteria for engineering teams

Product Owner - Eurolandcom India Pvt. Ltd. - Chennai

(2022-04 - 2023-01)

• Delivered 3 major releases on FinTech platform with zero critical incidents
• Reduced deployment cycle time by 15% through sprint planning and dependency management
• Conducted JTBD research identifying 2 unmet customer needs contributing to pipeline growth
• Aligned product roadmap with regulatory and compliance requirements, mitigating delivery risks
• Maintained detailed product documentation (PRDs, BRDs, FRDs), reducing onboarding time and support escalations

Product Analyst - Finastra - Bangalore

(2021-04 - 2022-04)

• Supported product discovery for SaaS-based core banking platform; created 50+ user stories with acceptance criteria
• Analyzed NPS/CSAT metrics and built Power BI dashboards for data-driven decision-making
• Collaborated with cross-functional teams on sprint planning and backlog refinement

Account & Project Supervisor - Gupta Construction - Vadodara

(2016-07 - 2019-05)

• Managed accounts, procurement, and compliance reporting
• Developed stakeholder communication and process management skills

Post Graduate Diploma in Management - Management - XIME, Bangalore (2021)

Bachelor of Commerce (Hons.) - Commerce - Karim City College (2016)