Product L1 Support at eClerx services ltd (2024-09 – 2025-05)
- Investigated and resolved complex technical issues related to database performance, server slowdowns, and system failures
- Provided L1 support for SQL databases and Unix-based systems, ensuring high availability and performance.
- Optimized and automated job scheduling in Control-M, reducing processing time by 30%.
- Utilized Unix commands for log analysis, system monitoring, and troubleshooting critical incidents.
- Managed and resolved ServiceNow tickets within SLA, ensuring minimal downtime and business impact.
L1 Production Support at State Street Syntel services Pvt. Ltd (2021-04 – 2023-06)
- Monitored, scheduled, and resolved Control-M job failures.
- Provided L1 production support for applications and databases.
- Worked extensively with SQL to query, extract, and analyse data for issue resolution.
- Monitored batch jobs using Control-M, resolving job failures and escalating when needed
- Monitored and scheduled jobs using Control-M to ensure timely execution of production workflows.
- Executed SQL queries for data validation, analysis, and troubleshooting issues.
- Used Unix commands to check logs, monitor system performance, and resolve issues.
- Collaborated with development and QA teams to identify and fix recurring incidents.
- Prepared reports and documented recurring issues for process improvement.
Settlement Operations at State Street Syntel services pvt. Ltd (2016-07 – 2021-03)
- Handling cash flow confirmation/ affirmation for multiple currencies globally.
- Reviewing high value cash flows and critical currencies as per currency cut off.
- Handling multiple products Fx, fixed income derivatives, and others otc securities across currencies and across region.
- Help team member's in setting up Slandered settlement instruction on multiple currencies.
- Ressing SSI for both CBV and non CBV on all settlement platforms.
- Take training for various products across settlement for all my team members.
- Involved in assisting and providing validation for failed cash flow to Interest claim team.
- Liaise with counter party to settle the cash flow on good value date by confirming the trade economics in advance well before Settlement date.
Associate operation fund accounting at State Street Syntel services pvt. Ltd (2011-05 – 2016-06)
- All products and R & R of capital market funds:
- Performing reconciliation Client data (Investment manager) v/s Custodian data.
- Performing daily as well as monthly reconciliation for the funds.
- Handling cash flows in client's funds, as cash flow as major part.
- Using Bloomberg for Interest and Pay down breaks.
- Identifying the Market Value (MV) discrepancy between Investment manager data vs Custodian bank data.
- Identifying the position (share) discrepancy and escalating to concern teams.
Assistant Auditor at DRN financial services (2006-02 – 2007-08)
- Ass. Auditor conducting Audits for ICICI vehicle loan collection department and audit for
- HUL (Hindustan Unilever LTD) stock audit. prepared the audit reports and approved by chartered accountant.
