Third Party Operations Manager - Muzigal Corporation - Hyderabad
(2025-04 - 2026-01)
Music Education
- Supervised end-to-end new music school property setup — interior works, inventory, vendor coordination and pre-launch readiness.
- Managed front desk operations, student admissions, faculty scheduling and timetable allotment.
- Drove brand awareness through community events, MNC outreach and gated community engagement.
- Independently handled digital marketing before dedicated DM hire; coordinated all launch promotions.
- Ensured full compliance with brand SOPs and operational checklists across all assigned properties.
Marketing Consultant – CBSE & Pre-Schools Education Marketing - Canon Edu Pvt Ltd - Hyderabad
(2022-02 - 2025-02)
Education Marketing
- Served as freelance marketing consultant under Canon Edu Pvt Ltd, managing marketing for multiple CBSE and pre-schools across Hyderabad.
- Developed and executed enrolment-driven campaigns across digital platforms, print media and on-ground activations.
- Advised client institutions on brand positioning, parent outreach and admission funnel management.
- Maintained admission data, enquiry pipelines and follow-up trackers for all client schools.
- Coordinated with creative and digital agencies to produce high-impact marketing collaterals.
Business Development Manager Administration - Samashti International School - Hyderabad
(2016-08 - 2021-02)
- Managed complete admission cycle — parent enquiry, counselling, school tours, documentation and same-day closures.
- Maintained day-wise, weekly and monthly admission analysis and CRM reports for senior management.
- Executed ATL & BTL campaigns at corporate campuses, apartments and residential colonies across Hyderabad.
- Coordinated with print/electronic media and ad agencies for hoardings, banners and school branding.
- Managed inbound/outbound enquiry calls and built long-term relationships with prospective and existing parents.
- Supported school events, orientation programs and mid-term inductions; liaised with all department heads daily.
Patron Delight Officer (PDO) – Pilot Batch Operations - Cinepolis India Pvt Ltd - Hyderabad
(2014-06 - 2015-11)
Operations
- Part of the inaugural pilot launch batch for Cinepolis — a premium Mexican multiplex chain in Hyderabad.
- Headed four departments: Concessions, Coffee Tree Restaurant, Box Office (revenue & collections) and Ushering (sanitation).
- Managed shift operations, team supervision, duty rosters, inventory, stock and food cost control.
- Tracked daily sales and prepared action plans to consistently meet monthly revenue targets.
- Conducted team training, maintained operational records and resolved all guest concerns end-to-end.
Senior Associate – US Technical Support - Tech Mahindra – Verizon Process - Hyderabad
(2012-06 - 2014-04)
Technical Support
- Provided Tier-1 technical support for Verizon broadband customers across the United States.
- Assessed customer needs, resolved issues and escalated complex cases with proper CRM documentation.
- Translated end-user requirements into actionable technical resolutions; mentored team on difficult calls.
- Actively contributed to process improvement initiatives and quality enhancement programs.
Process Associate – US Credit Card Collections - GE Money – US Voice Process - Hyderabad
(2010-11 - 2012-02)
Collections
- Handled US credit card collections for GE Money as part of a high-performance voice process team.
- Traced non-contactable, skip and fraud customers using advanced tools; arranged field visits.
- Coordinated with overseas agencies and negotiated settlements per bank policy guidelines.
- Consistently achieved 100% of assigned targets including backflow and normalization metrics.
- Implemented new workflow systems ensuring full operational compliance.
