Consultant – AI Evaluation Programmes - iMerit
(2026-03)
- Evaluated AI-generated outputs against programme-specific quality, accuracy, and consistency criteria.
- Validated training datasets and flagged data-quality issues, inconsistencies, and content-level errors.
- Provided structured evaluation feedback to improve model performance and user-facing quality.
- Performed systematic quality-control reviews and identified recurring issues for process improvement.
- Coordinated annotation and review workflows while maintaining confidentiality and data-governance standards.
Business Analyst - PwC
(2022-06 - 2022-09)
- Conducted requirements and content reviews to validate accuracy and alignment with business needs.
- Supported Agile delivery through backlog refinement, requirements documentation, and stakeholder coordination.
- Coordinated UAT activities, tracked defects, and communicated findings to technical and business teams.
- Analysed issues and produced clear documentation to support resolution and process improvements.
Sales Administrator - AMD Telecom
(2020-06 - 2021-12)
- Managed CRM and customer lifecycle data, ensuring accuracy, completeness, and operational visibility.
- Maintained operational records and reports to support decision-making and improve data quality.
- Identified and corrected data discrepancies; coordinated with stakeholders to resolve workflow issues.
- Implemented structured reporting processes that improved operational efficiency and data accuracy.
Client Manager - Imagine Script
(2018-05 - 2019-10)
- Coordinated CRM implementation and client-facing projects involving structured information and documentation.
- Ran client workshops and training sessions; documented feedback and translated it into actionable requirements.
- Reviewed customer feedback to identify recurring issues and opportunities for product and process improvement.
- Collaborated with stakeholders to align delivered solutions with business requirements.
Operations Manager - Vasundhara Enterprises
(2017-08 - 2018-03)
- Managed operational workflows, vendor coordination, and client communications to maintain service quality.
- Monitored service delivery, identified operational inconsistencies, and coordinated escalations.
- Implemented process improvements to increase operational efficiency and reduce recurring issues.
Technical Project Manager - GI Group – Right to Read Initiative
(2015-07 - 2016-02)
- Supported ed-tech implementation across 20+ government schools, coordinating training and technical support.
- Conducted pilot testing, analysed user feedback, and recommended improvements to increase adoption.
- Facilitated stakeholder communication and training to maintain implementation quality.
