Nikhil Menezes

Results-driven hospitality professional with over 6 years of progressive experience in luxury hotels and resorts across India and Sri Lanka. Proven expertise in front office operations, guest relations, team leadership, revenue optimization, operations, SOP implementation, staff training, and service excellence. Skilled at driving guest satisfaction, improving operational efficiency, and leading multicultural teams.

Duty Manager - Clarks Exotica Convention Resort & Spa - Aldovia

(2025-04 - 2026-01)

Front Office Manager - Blue Beach Galle - Sri Lanka

(2024-05 - 2024-10)

Duty Manager - The Oterra

(2023-05 - 2024-04)

Duty Manager - ibis Bengaluru City Centre

(2023-01 - 2023-05)

Front Office Associate / Duty Manager - Mercure Chennai Sriperumbudur

(2021-08 - 2023-01)

Front Office Associate - Radisson Goa

(2021-02 - 2021-07)

Front Office Associate - ibis Chennai City Centre

(2020-01 - 2021-01)

Industrial Trainee - Hyatt Regency Mumbai

(2017-12 - 2018-03)

• Improved front office efficiency by streamlining check-in/check-out processes.
• Managed VIP guest services, escalations, and complaint resolution.
• Led training, scheduling, and performance management of front office teams.
• Coordinated with Housekeeping, Engineering, Sales, and F&B to ensure seamless guest experiences.
• Managed night audits, cash controls, inventory, and operational compliance.
• Increased upselling opportunities and guest satisfaction through personalized service.

Master's - Hospitality & Tourism

Bachelor's - Hospitality & Tourism