Nikhil Raj

An enthusiastic Computer Engineering graduate with hands-on experience in AWS cloud infrastructure, Linux administration, and automation using Terraform, Ansible. Skilled in CI/CD with Jenkins and GitHub, containerization with Docker and Kubernetes, also monitoring with Prometheus, Grafana and ELK. Seeking an entry-level role in Testing, Cloud, AWS Support, DevOps, or SRE to contribute to reliable and secure cloud environments

Associate Technical Analyst - ComputaCenter

(2025-11)

• Managed end-to-end incident lifecycle using ServiceNow, ensuring proper prioritization, tracking, and timely ticket resolution. Handled VPN connectivity issues using Global-protect VPN, ensuring secure and seamless remote access for users.
• Troubleshot and resolved Windows OS, application, and system performance issues, minimizing user downtime and improving productivity.
• Acted as the primary point of contact, performing quick root cause analysis and delivering efficient solutions while maintaining high user satisfaction
• Worked with databases and datasets for basic data handling, analysis, and issue resolution while supporting technical operations.

B.Tech - Computer Engineering - Presidency University (2021 - 2025)

PU - PCME - Sri Chaitanya PU College (2019 - 2021)